Services Experience Supervisor

Are you an experienced customer service professional with a passion for helping customers? If so, we have the job for you! Best Buy is looking for a Services Experience Supervisor to join our team. As a Services Experience Supervisor, you will be responsible for leading our customer service teams and ensuring we exceed our customers' expectations with every interaction.To be successful in this role, you should have excellent communication and problem-solving skills, as well as a strong understanding of customer service best practices. We are also looking for a motivated individual with a positive attitude and the ability to work in a fast-paced environment.If you are looking for an exciting opportunity to help shape the customer service experience at Best Buy, then this is the job for you!

Responsibilities:

1. Lead and manage customer service teams to ensure exceptional customer service experience.
2. Develop customer service best practices and ensure teams follow them.
3. Train customer service teams on customer service best practices and processes.
4. Monitor customer service performance and provide feedback.
5. Handle customer complaints and inquiries in a timely and effective manner.
6. Continuously analyze customer service processes and suggest improvements.
7. Develop customer service strategies to improve customer satisfaction.
8. Ensure customer service teams are adhering to company policies and procedures.
9. Maintain accurate records of customer service interactions.
10. Facilitate regular meetings with customer service teams to share feedback and updates.

According to JobzMall, the average salary range for a Services Experience Supervisor in Grand Rapids, MI, USA is $36,000 to $60,000. This range is based on the salary data provided by job postings on the site. The salary range may vary depending on the employer, industry, job level, and other factors.

Best Buy Co., Inc. provides consumer electronics, home office products, entertainment products, appliances and related services. It operates through two business segments: Domestic and International. The Domestic segment is comprised of the operations in all states, districts and territories of the U.S., operating under various brand names, including but not limited to, Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales. The International segment is comprised of all operations outside the U.S. and its territories, which includes Canada and Mexico. It also markets its products under the brand names: Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales.