Services Experience Supervisor

Are you a service-oriented individual with a passion for customer satisfaction? Best Buy is looking for an experienced Services Experience Supervisor to join our team and help us provide the best possible service to our customers. You will be responsible for managing customer service staff, ensuring customer satisfaction, and providing an overall exceptional shopping experience.This position requires excellent communication, organizational and problem-solving skills, as well as a strong customer service background. You must also have a strong attention to detail and the ability to prioritize tasks efficiently. A Bachelor’s degree in business, marketing, or a related field is preferred, but not required. If you’re someone who loves working with people and providing excellent customer service, this position is perfect for you. We look forward to hearing from you and learning more about what makes you the ideal candidate for this role.

Responsibilities:

1. Manage customer service staff, ensuring they provide exceptional customer service and satisfaction.
2. Monitor customer feedback and use it to make improvements to customer service processes.
3. Analyze customer service data to identify areas of improvement.
4. Develop strategies to boost customer service satisfaction and loyalty.
5. Develop and implement customer service policies and standards.
6. Train customer service staff on how to best serve customers.
7. Develop customer service feedback surveys and analyze the results.
8. Monitor customer feedback and use it to make improvements to customer service processes.
9. Respond to customer inquiries and complaints in a timely and professional manner.
10. Maintain a positive and professional work environment.

According to JobzMall, the average salary range for a Services Experience Supervisor in Philadelphia, PA, USA is $45,000 - $58,000 per year. This range is an estimate based on salaries reported by employers and employees to JobzMall. The actual salary may vary depending on experience, qualifications, and other factors.

Best Buy Co., Inc. provides consumer electronics, home office products, entertainment products, appliances and related services. It operates through two business segments: Domestic and International. The Domestic segment is comprised of the operations in all states, districts and territories of the U.S., operating under various brand names, including but not limited to, Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales. The International segment is comprised of all operations outside the U.S. and its territories, which includes Canada and Mexico. It also markets its products under the brand names: Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales.