Best Buy

Retail Experience Manager

Best Buy

Los Angeles, CA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you a seasoned retail professional with a passion for creating exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we have an exciting opportunity for you as a Retail Experience Manager at Best Buy.As a Retail Experience Manager, you will play a crucial role in leading and developing a team of dedicated sales associates to deliver top-notch service and drive sales in our store. Your strong leadership skills, coupled with your extensive knowledge of retail operations, will enable you to create a positive and engaging atmosphere for both our employees and customers.To be successful in this role, you must have a minimum of 3 years of experience in retail management, with a proven track record of meeting and exceeding sales targets. Additionally, you must possess exceptional communication and interpersonal skills, as well as a deep understanding of customer service principles.If you are ready to take on a challenging yet rewarding role in a dynamic retail environment, we encourage you to apply for the position of Retail Experience Manager at Best Buy.

  1. Lead and develop a team of sales associates to deliver exceptional customer service and drive sales in the store.
  2. Foster a positive and engaging work environment for both employees and customers.
  3. Utilize strong leadership skills to motivate and inspire team members to meet and exceed sales targets.
  4. Utilize extensive knowledge of retail operations to effectively manage inventory, pricing, and merchandising strategies.
  5. Monitor and analyze sales data to identify trends and develop strategies to increase sales and profitability.
  6. Train and educate team members on sales techniques, product knowledge, and customer service principles.
  7. Ensure compliance with company policies and procedures.
  8. Handle customer escalations and resolve any issues in a timely and professional manner.
  9. Collaborate with other department managers to ensure a seamless and efficient shopping experience for customers.
  10. Stay up-to-date on industry trends and competitor strategies to identify opportunities for improvement.
  11. Conduct performance evaluations and provide feedback and coaching to team members to support their growth and development.
  12. Create and implement strategies to improve customer satisfaction and loyalty.
  13. Maintain a high level of personal and team accountability to achieve sales and performance goals.
  14. Communicate effectively with upper management to provide updates on store performance and make recommendations for improvement.
  15. Continuously seek out ways to improve processes and procedures to enhance the overall customer experience.
Where is this job?
This job is located at Los Angeles, CA, USA
Job Qualifications
  • Minimum Of 3-5 Years Of Experience In A Retail Management Role, Preferably In A Consumer Electronics Or Technology Retail Environment.

  • Extensive Knowledge And Understanding Of Retail Operations, Including Sales, Inventory Management, And Customer Service.

  • Strong Leadership Skills And Proven Experience Managing And Developing A Team Of Retail Employees.

  • Excellent Communication And Interpersonal Skills, With The Ability To Effectively Communicate With Customers, Employees, And Senior Management.

  • A Passion For Technology And A Strong Understanding Of The Latest Trends And Products In The Consumer Electronics Industry.

Required Skills
  • Data Analysis

  • Time Management

  • Product knowledge

  • Budget management

  • Inventory Control

  • customer service

  • Visual merchandising

  • Team Leadership

  • Sales management

  • staff training

  • Problem-Solving

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Retail Experience Manager in Los Angeles, CA, USA is between $47,000 and $70,000 per year. This range may vary depending on the specific industry, company size, and level of experience. In addition, factors such as bonuses, commissions, and benefits may also impact the final salary for this position.

Additional Information
Best Buy is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 2nd, 2024
Apply BeforeOctober 17th, 2025
This job posting is from a verified source. 
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About Best Buy

Best Buy Co., Inc. provides consumer electronics, home office products, entertainment products, appliances and related services. It operates through two business segments: Domestic and International. The Domestic segment is comprised of the operations in all states, districts and territories of the U.S., operating under various brand names, including but not limited to, Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales. The International segment is comprised of all operations outside the U.S. and its territories, which includes Canada and Mexico. It also markets its products under the brand names: Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales.

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