Best Buy

Outlet Customer Experience Specialist, Advisor

Best Buy

Montclair, CA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you passionate about providing exceptional customer service and creating unforgettable experiences for shoppers? If so, Best Buy is seeking a dynamic Outlet Customer Experience Specialist, Advisor to join our team. Our ideal candidate is a people person with a strong background in retail and a genuine desire to help customers find the perfect products to fit their needs. As an Outlet Customer Experience Specialist, Advisor, you will have the opportunity to use your expertise and knowledge to provide personalized recommendations and build lasting relationships with our valued customers. Join our team and be a part of the Best Buy experience!

  1. Provide exceptional customer service to all shoppers, creating a positive and memorable experience.
  2. Utilize knowledge and expertise in retail to assist customers in finding the perfect products to fit their needs.
  3. Act as a people person, building strong relationships with customers and creating a welcoming and friendly environment.
  4. Use effective communication skills to listen to and understand customers' needs and provide personalized recommendations.
  5. Demonstrate a genuine desire to help customers and go above and beyond to ensure their satisfaction.
  6. Utilize sales techniques to upsell and cross-sell products that align with customers' needs.
  7. Maintain a thorough understanding of Best Buy's products, services, and policies to accurately answer customer questions.
  8. Collaborate with team members to ensure a seamless and efficient customer experience.
  9. Continuously strive to meet and exceed sales goals and customer satisfaction metrics.
  10. Stay updated on industry trends and competitors' offerings to stay competitive in the marketplace.
  11. Handle customer complaints and concerns in a professional and timely manner, finding appropriate solutions to ensure customer satisfaction.
  12. Maintain a clean and organized work area to provide a visually appealing shopping experience for customers.
  13. Participate in training and development programs to improve knowledge and skills and stay updated on new products and services.
  14. Adhere to all company policies, procedures, and safety standards to create a safe and secure shopping environment.
  15. Represent the Best Buy brand with professionalism and enthusiasm at all times.
Where is this job?
This job is located at Montclair, CA, USA
Job Qualifications
  • Excellent Communication Skills: An Outlet Customer Experience Specialist Should Have Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Address Their Needs And Concerns.

  • Knowledge Of Products And Services: A Thorough Understanding Of Best Buy's Products And Services Is Essential For An Outlet Customer Experience Specialist To Provide Accurate And Helpful Information To Customers.

  • Customer Service Experience: Prior Experience In Customer Service, Preferably In A Retail Environment, Is A Crucial Qualification For This Role. Candidates Should Have A Proven Track Record Of Delivering Exceptional Customer Service And Resolving Customer Issues.

  • Problem-Solving Skills: As An Outlet Customer Experience Specialist, One Must Have The Ability To Think Critically And Come Up With Creative Solutions To Address Customer Concerns.

  • Team Player: The Ability To Work Well With A Team And Collaborate With Colleagues Is Important For This Role, As Outlet Customer Experience Specialists Often Work Together To Provide The Best Possible Customer Service Experience.

Required Skills
  • Communication

  • Time Management

  • Product knowledge

  • Multitasking

  • Attention to detail

  • customer service

  • Active listening

  • Salesmanship

  • Problem-Solving

  • Adaptability

  • team

  • Technical Expertise

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • flexibility

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Outlet Customer Experience Specialist, Advisor in Montclair, CA, USA is $35,000 to $45,000 per year. However, this may vary depending on the specific job responsibilities, experience, and skills of the individual, as well as the specific company and industry they are working in. It is always best to research the specific salary and benefits offered by the company you are applying to for a more accurate estimate.

Additional Information
Best Buy is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 4th, 2025
Apply BeforeJune 21st, 2025
This job posting is from a verified source. 
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About Best Buy

Best Buy Co., Inc. provides consumer electronics, home office products, entertainment products, appliances and related services. It operates through two business segments: Domestic and International. The Domestic segment is comprised of the operations in all states, districts and territories of the U.S., operating under various brand names, including but not limited to, Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales. The International segment is comprised of all operations outside the U.S. and its territories, which includes Canada and Mexico. It also markets its products under the brand names: Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales.

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