Geek Squad Agent (Retail Store)

Welcome to Best Buy! We are currently seeking a highly skilled and tech-savvy individual to join our team as a Geek Squad Agent in our retail store. As a Geek Squad Agent, you will have the opportunity to use your expertise and passion for technology to assist our customers with all of their technical needs. We are looking for someone who is not only knowledgeable in the latest tech products and services, but also has excellent customer service skills and a strong ability to problem solve. If you are ready to be part of a dynamic and innovative team, then we want to hear from you!

1. Provide exceptional customer service by greeting and assisting customers with a friendly and professional attitude.
2. Utilize technical knowledge and expertise to troubleshoot and resolve customer's technology issues.
3. Educate customers on the latest technology products and services to help them make informed purchasing decisions.
4. Conduct diagnostic tests and repairs on various electronic devices such as computers, smartphones, and tablets.
5. Collaborate with other Geek Squad Agents and team members to ensure efficient and effective service delivery.
6. Maintain a thorough understanding of Best Buy's policies and procedures to ensure compliance and customer satisfaction.
7. Continuously stay updated on new and emerging technologies to provide the most current and accurate information to customers.
8. Take ownership of customer concerns and follow through with appropriate actions to ensure a positive resolution.
9. Accurately document and track all customer interactions and service requests.
10. Assist with inventory management and maintain a clean and organized work environment.
11. Uphold the Geek Squad brand image by maintaining a professional appearance and demeanor at all times.
12. Participate in ongoing training and development opportunities to continuously improve technical skills and knowledge.
13. Adhere to all safety and security protocols to ensure the protection of customer's personal information and company assets.
14. Represent Best Buy and the Geek Squad brand positively in the community and at events.
15. Perform other duties as assigned by the store leadership team.

According to JobzMall, the average salary range for a Geek Squad Agent (Retail Store) in Wilkes-Barre, PA, USA is between $24,000 and $40,000 per year. However, this can vary based on factors such as experience, education, and job performance.

Best Buy Co., Inc. provides consumer electronics, home office products, entertainment products, appliances and related services. It operates through two business segments: Domestic and International. The Domestic segment is comprised of the operations in all states, districts and territories of the U.S., operating under various brand names, including but not limited to, Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales. The International segment is comprised of all operations outside the U.S. and its territories, which includes Canada and Mexico. It also markets its products under the brand names: Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales.