Best Buy

Geek Squad Agent (Retail Store)

Best Buy

Champaign, IL, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

We are looking for a motivated and self-driven Geek Squad Agent to join our team at the Best Buy retail store! As a Geek Squad Agent, you will be the face of our store, providing top-notch customer service and technical support to our customers. You should be passionate about helping people with their tech-related needs and have a keen eye for detail. To be successful in this role, you should have a background in customer service and experience working in a retail environment. To be considered for this role, you should have the following qualifications:- High school diploma or equivalent- Proven experience in a customer service or retail environment- Exceptional communication and interpersonal skills- Ability to troubleshoot a variety of tech products- Good understanding of computer systems, mobile devices, and other tech products- Knowledge of the latest trends and developments in tech products- Ability to work in a fast-paced environmentIf you are passionate about delivering great customer service and have the qualifications mentioned above, we’d love to hear from you!

Responsibilities:

  1. Demonstrate strong customer service and technical support to customers.
  2. Troubleshoot a variety of tech products.
  3. Keep up with the latest trends and developments in tech products.
  4. Utilize excellent communication and interpersonal skills to resolve customer issues.
  5. Maintain a professional and friendly attitude when dealing with customers.
  6. Ability to work in a fast-paced environment.
  7. Assist customers with their tech-related needs.
  8. Adhere to store policies and procedures.
  9. Assist with store inventory and restocking.
  10. Monitor store sales and performance.
Where is this job?
This job is located at Champaign, IL, USA
Job Qualifications
  • Ability To Work Independently And Collaboratively

  • Strong Communication And Customer Service Skills

  • Technical Knowledge In Computers And Electronics

  • Ability To Troubleshoot And Diagnose Technical Issues

  • Ability To Prioritize Tasks And Manage Multiple Projects

  • Knowledge Of Industry Standard Best Practices

  • Knowledge Of Pc And Mac Operating Systems

  • Experience With Pc And Mac Hardware Components

Required Skills
  • Programming

  • Networking

  • Troubleshooting

  • Debugging

  • customer service

  • Databases

  • Repairing

  • Coding

  • Installing

  • Technology

  • Diagnosing

  • Supporting

  • Configuring

  • Upgrading

Soft Skills
  • Communication

  • Leadership

  • Time management

  • Interpersonal Skills

  • self-motivation

  • Critical thinking

  • Creative Thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Geek Squad Agent (Retail Store) in Champaign, IL, USA is between $25,000 and $32,000 per year. This range is based on data collected from users and employers in the area. The actual salary for a Geek Squad Agent may vary based on the qualifications, experience, and other factors.

Additional Information
Best Buy is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedNovember 21st, 2023
Apply BeforeJune 21st, 2025
This job posting is from a verified source. 
Reposted

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

About Best Buy

Best Buy Co., Inc. provides consumer electronics, home office products, entertainment products, appliances and related services. It operates through two business segments: Domestic and International. The Domestic segment is comprised of the operations in all states, districts and territories of the U.S., operating under various brand names, including but not limited to, Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales. The International segment is comprised of all operations outside the U.S. and its territories, which includes Canada and Mexico. It also markets its products under the brand names: Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales.

Frequently asked questions

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started