Geek Squad Agent (Retail Store)

Are you a tech-savvy, customer-oriented individual who enjoys helping others solve their technical problems? Best Buy is looking for an enthusiastic Geek Squad Agent to join our retail store team and provide customers with technical product advice and solutions. In this role, you will draw on your technical knowledge and experience to assist customers with their product and service inquiries. You should demonstrate excellent customer service skills, a positive attitude, and the ability to think on your feet.The ideal candidate for this role should have:• A Bachelor’s degree or equivalent experience in a related field• Proven technical experience and a wide range of technical knowledge• Excellent interpersonal and communication skills• Ability to multi-task and prioritize tasks• The drive to stay up-to-date with the latest trends in technologyIf you have the skills and enthusiasm to provide exceptional service to our customers, we encourage you to apply today!

Responsibilities:

1. Provide customers with technical product advice and solutions.
2. Demonstrate excellent customer service skills and a positive attitude.
3. Think on your feet and quickly respond to customer inquiries.
4. Utilize wide range of technical knowledge to assist customers with their product and service inquiries.
5. Prioritize tasks and manage multiple customer inquiries at once.
6. Stay up-to-date with the latest trends in technology.
7. Maintain and update customer records in the company database.
8. Troubleshoot technical issues and find creative solutions.
9. Create detailed reports of customer interactions.
10. Follow up with customers to ensure their inquiries are resolved.

According to JobzMall, the average salary range for a Geek Squad Agent (Retail Store) in Ann Arbor, MI, USA is $7.25 - $11.50 per hour. According to Glassdoor, the average salary for Geek Squad Agents in Ann Arbor is $9.16 per hour.

Best Buy Co., Inc. provides consumer electronics, home office products, entertainment products, appliances and related services. It operates through two business segments: Domestic and International. The Domestic segment is comprised of the operations in all states, districts and territories of the U.S., operating under various brand names, including but not limited to, Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales. The International segment is comprised of all operations outside the U.S. and its territories, which includes Canada and Mexico. It also markets its products under the brand names: Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales.