Geek Squad Agent (Retail Store)

Welcome to Best Buy, where technology and customer service meet to create an exceptional experience for our customers. We are currently seeking a highly skilled and passionate individual to join our team as a Geek Squad Agent in our retail store. As a Geek Squad Agent, you will have the opportunity to provide technical support and solutions to our customers, ensuring their devices and technology are running smoothly. If you have a passion for technology and a knack for problem-solving, we would love to have you on our team. Join us and be a part of our mission to make technology easy and accessible for everyone.

1. Greet and welcome customers to Best Buy, ensuring a positive and friendly experience.
2. Provide exceptional customer service by actively listening to customer needs and providing appropriate solutions.
3. Utilize technical knowledge and expertise to troubleshoot and resolve customer issues with devices and technology.
4. Educate customers on the features and functions of various devices, helping them make informed purchasing decisions.
5. Demonstrate patience and understanding when dealing with frustrated or upset customers, finding ways to resolve their concerns.
6. Keep up-to-date with the latest technology and products sold by Best Buy, and effectively communicate this information to customers.
7. Collaborate with other Geek Squad Agents and store associates to provide a seamless customer experience.
8. Maintain a clean and organized work area, including properly handling and storing equipment and tools.
9. Adhere to company policies and procedures, including safety protocols, while providing services to customers.
10. Continuously strive to improve technical skills and knowledge through training and development opportunities.
11. Actively promote and upsell Geek Squad services and products to customers.
12. Meet and exceed sales targets and goals set by management.
13. Handle customer inquiries and complaints in a professional and timely manner.
14. Maintain confidentiality and protect customer information at all times.
15. Represent the Best Buy brand in a positive and professional manner at all times.

According to JobzMall, the average salary range for a Geek Squad Agent (Retail Store) in Riverhead, NY, USA is $14 - $17 per hour. This may vary based on experience, qualifications, and location.

Best Buy Co., Inc. provides consumer electronics, home office products, entertainment products, appliances and related services. It operates through two business segments: Domestic and International. The Domestic segment is comprised of the operations in all states, districts and territories of the U.S., operating under various brand names, including but not limited to, Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales. The International segment is comprised of all operations outside the U.S. and its territories, which includes Canada and Mexico. It also markets its products under the brand names: Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales.