Best Buy

Geek Squad Agent (Retail Store)

Best Buy

Phoenix, AZ, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

At Best Buy, we are looking for an outgoing and talented Geek Squad Agent to join our retail store team. Our ideal candidate is someone who is passionate about technology, enjoys helping people, and has strong customer service skills.The Geek Squad Agent will be responsible for providing tech support to customers, troubleshooting and fixing technical issues, and providing solutions to customer’s technology needs. The successful candidate will have a strong understanding of computers and technology and be able to provide excellent customer service.The ideal Geek Squad Agent will have a minimum of two years of experience in a retail setting, superb customer service skills, and knowledge of current technology. We’re looking for someone who can think on their feet, multitask, and provide excellent customer service. We’re seeking an enthusiastic and friendly individual who loves helping people and is passionate about technology. If you’re looking for an exciting opportunity to join a world-class team, then this is it!

Responsibilities: • Provide tech support and troubleshooting to customers in a retail setting • Resolve technical issues and provide solutions to customer’s technology needs • Demonstrate strong customer service skills and knowledge of current technology • Multitask and manage multiple customer inquiries at once • Maintain a friendly and positive attitude with customers • Possess strong communication skills and an ability to think on their feet • Remain up-to-date on the latest technology and trends • Uphold the standards and regulations of the store

Where is this job?
This job is located at Phoenix, AZ, USA
Job Qualifications
  • Ability To Work Independently And As Part Of A Team

  • Excellent Customer Service Skills

  • Excellent Communication And Interpersonal Skills

  • Ability To Troubleshoot And Repair Hardware And Software Issues

  • Ability To Explain Technical Concepts To Non-Technical Customers

  • Ability To Prioritize Tasks And Manage Time Effectively

  • Familiarity With Computer

  • Electronics

  • And Mobile Device Industry

  • Working Knowledge Of Computer Networking And Home Theater Systems

Required Skills
  • Networking

  • Troubleshooting

  • Technical Support

  • customer service

  • IT support

  • Software Installation

  • hardware installation

  • Diagnostics

  • Repairs

  • Data Recovery

  • System Optimization

  • Virus Removal

  • Backup Solutions

  • Printer Support

  • Wi-Fi Setup

Soft Skills
  • Communication

  • Conflict Resolution

  • Time management

  • Interpersonal Skills

  • creativity

  • self-motivation

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Geek Squad Agent (Retail Store) in Phoenix, AZ, USA is $24,000 to $28,000 per year. This range may vary depending on the experience and qualifications of the individual.

Additional Information
Best Buy is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedNovember 21st, 2023
Apply BeforeMay 22nd, 2025
This job posting is from a verified source. 
Reposted

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

About Best Buy

Best Buy Co., Inc. provides consumer electronics, home office products, entertainment products, appliances and related services. It operates through two business segments: Domestic and International. The Domestic segment is comprised of the operations in all states, districts and territories of the U.S., operating under various brand names, including but not limited to, Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales. The International segment is comprised of all operations outside the U.S. and its territories, which includes Canada and Mexico. It also markets its products under the brand names: Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales.

Frequently asked questions

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started