Best Buy

Geek Squad Advanced Repair Agent

Best Buy

Durham, NC, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you a tech-savvy individual with a passion for solving complex tech issues? Look no further! Best Buy is seeking a highly skilled and knowledgeable Geek Squad Advanced Repair Agent to join our team. As an Advanced Repair Agent, you will have the opportunity to use your expertise to provide advanced technical support and repair services to our customers. We are looking for someone with a strong understanding of technology, excellent problem-solving skills, and a customer-focused attitude. If you're ready to take your tech skills to the next level, apply now!

  1. Provide advanced technical support and repair services to customers in a timely and efficient manner.
  2. Diagnose and troubleshoot complex tech issues and provide effective solutions.
  3. Utilize expertise and knowledge of technology to recommend and implement solutions for customers.
  4. Communicate with customers in a professional and customer-focused manner, ensuring their needs are met and issues are resolved.
  5. Stay up-to-date with the latest technology and trends to continuously improve repair and support services.
  6. Collaborate with team members to share knowledge and best practices.
  7. Maintain accurate and detailed records of repairs and services provided.
  8. Follow company policies and procedures for handling customer devices and data.
  9. Provide exceptional customer service and strive to exceed customer expectations.
  10. Ensure timely completion of repairs and meet or exceed performance metrics.
  11. Contribute to a positive team environment and participate in training and development opportunities.
  12. Adhere to safety and security protocols to ensure the protection of customers' devices and personal information.
Where is this job?
This job is located at Durham, NC, USA
Job Qualifications
  • Technical Expertise: A Geek Squad Advanced Repair Agent Should Have In-Depth Knowledge And Experience In Repairing A Wide Range Of Electronic Devices Such As Computers, Smartphones, And Home Appliances.

  • Customer Service Skills: As A Face Of The Geek Squad, The Advanced Repair Agent Should Have Excellent Communication And Problem-Solving Skills To Provide Exceptional Customer Service And Ensure Customer Satisfaction.

  • Troubleshooting Abilities: The Job Requires The Ability To Diagnose And Troubleshoot Complex Technical Issues Efficiently And Effectively. This Includes A Strong Understanding Of Hardware And Software Components, As Well As The Latest Technology Trends.

  • Time Management And Multitasking: A Successful Advanced Repair Agent Should Be Able To Prioritize And Manage Multiple Repair Tasks Within A Given Timeframe, While Maintaining A High Level Of Accuracy And Attention To Detail.

  • Certifications: Best Buy Typically Requires Advanced Repair Agents To Have Industry-Recognized Certifications Such As Comptia A+ And Apple Certified Mac Technician (Acmt) To Ensure They Have The Necessary Technical Skills And Knowledge For The Job.

Required Skills
  • Time Management

  • customer service

  • Problem-Solving

  • Network configuration

  • Software Installation

  • Attention to

  • Technical Troubleshooting

  • Data Recovery

  • System Optimization

  • Virus Removal

  • Hardware Repair

  • Device Diagnostics

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Geek Squad Advanced Repair Agent in Durham, NC, USA is $34,000 - $43,000 per year. However, this can vary depending on factors such as experience, location, and skills. Some advanced repair agents may make more or less than this range. Additionally, benefits and bonuses may also be included in the overall compensation package for this position.

Additional Information
Best Buy is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 4th, 2025
Apply BeforeJune 21st, 2025
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About Best Buy

Best Buy Co., Inc. provides consumer electronics, home office products, entertainment products, appliances and related services. It operates through two business segments: Domestic and International. The Domestic segment is comprised of the operations in all states, districts and territories of the U.S., operating under various brand names, including but not limited to, Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales. The International segment is comprised of all operations outside the U.S. and its territories, which includes Canada and Mexico. It also markets its products under the brand names: Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales.

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