Best Buy

Geek Squad Advanced Repair Agent

Best Buy

Novi, MI, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to the exciting world of technology and repair at Best Buy! We are currently seeking a highly skilled and knowledgeable Geek Squad Advanced Repair Agent to join our team. As an Advanced Repair Agent, you will have the opportunity to utilize your expertise and passion for all things tech to provide top-notch repair services and solutions for our customers. If you are a self-motivated and detail-oriented individual with a strong background in technology and customer service, we encourage you to apply today!

  1. Perform advanced repairs on a variety of technology devices and products, including computers, mobile phones, and gaming consoles.
  2. Diagnose and troubleshoot technical issues and provide effective solutions.
  3. Utilize strong knowledge of current technology trends and advancements to stay up-to-date on repair techniques and methods.
  4. Provide exceptional customer service and build rapport with customers to ensure a positive experience.
  5. Communicate repair status and updates to customers in a timely and professional manner.
  6. Follow company procedures and standards for handling and repairing customer devices.
  7. Maintain accurate records of repairs and inventory using company software.
  8. Collaborate with team members to ensure efficient and effective repair processes.
  9. Uphold all safety protocols and guidelines while repairing and handling technology devices.
  10. Continuously evaluate and improve repair processes to increase efficiency and customer satisfaction.
  11. Attend trainings and workshops to further develop technical skills and knowledge.
  12. Proactively identify and communicate any potential issues or concerns to management.
  13. Adhere to company policies and procedures at all times.
Where is this job?
This job is located at Novi, MI, USA
Job Qualifications
  • Extensive Technical Knowledge And Experience: The Candidate Should Have A Strong Understanding Of Various Computer Systems, Software, And Hardware Components. They Should Also Have Experience Troubleshooting And Repairing Technical Issues.

  • Certifications And Training: Best Buy Prefers Candidates Who Have Industry Certifications Such As Comptia A+, Microsoft Certified Professional (Mcp), And Apple Certified Macintosh Technician (Acmt). Additional Training And Certifications In Specific Areas, Such As Networking Or Data Recovery, Are Also Valued.

  • Customer Service Skills: The Candidate Should Possess Excellent Communication And Customer Service Skills To Effectively Interact With Clients And Address Their Technical Issues. They Should Also Have The Ability To Explain Complex Technical Concepts In A Simple And Understandable Manner.

  • Problem-Solving Abilities: A Geek Squad Advanced Repair Agent Should Have Strong Problem-Solving Skills To Diagnose And Resolve Technical Issues Efficiently. They Should Be Able To Think Critically And Creatively To Find Solutions To Complex Problems.

  • Time Management And Prioritization Skills: The Candidate Should Have The Ability To Manage Their Time Effectively To Meet Repair Deadlines And Handle Multiple Repair Requests Simultaneously. They Should Also Prioritize Tasks Based On Urgency And Importance To Ensure Timely And Efficient Service For Customers.

Required Skills
  • Communication Skills

  • Time Management

  • customer service

  • Teamwork

  • Problem-Solving

  • Network configuration

  • Software Installation

  • Technical Troubleshooting

  • Data Recovery

  • Virus Removal

  • Hardware Repair

  • Computer Diagnostics

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Geek Squad Advanced Repair Agent in Novi, MI, USA is $17-$22 per hour. However, this can vary depending on factors such as experience, location, and the specific job market in Novi. To get a more accurate salary estimate, it is best to check with local job listings and speak with hiring managers directly.

Additional Information
Best Buy is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 2nd, 2024
Apply BeforeJune 21st, 2025
This job posting is from a verified source. 
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About Best Buy

Best Buy Co., Inc. provides consumer electronics, home office products, entertainment products, appliances and related services. It operates through two business segments: Domestic and International. The Domestic segment is comprised of the operations in all states, districts and territories of the U.S., operating under various brand names, including but not limited to, Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales. The International segment is comprised of all operations outside the U.S. and its territories, which includes Canada and Mexico. It also markets its products under the brand names: Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales.

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