Geek Squad Advanced Repair Agent

At Best Buy, we are looking for an experienced and enthusiastic Geek Squad Advanced Repair Agent to join our team. You will be responsible for providing technical assistance to our customers while diagnosing and troubleshooting complex technical issues. We are looking for a customer-focused individual with strong communication and problem-solving skills to join our team in delivering the best customer service experience possible.The ideal candidate should have a strong technical background, including experience with PC repair and hardware and software installation. Additionally, they should have a knack for customer service and communication, as well as the ability to explain technical concepts to customers. A willingness to stay up-to-date with the latest technology and repair techniques is also important.

Responsibilities:

1. Provide technical assistance to Best Buy customers over the phone and in-store.
2. Diagnose and troubleshoot complex technical issues.
3. Maintain updated knowledge of the latest technology and repair techniques.
4. Ensure customer satisfaction by providing accurate and efficient solutions.
5. Install hardware and software for customers.
6. Repair PCs and other electronics for customers.
7. Explain technical concepts to customers in a simple and understandable manner.
8. Maintain a friendly yet professional demeanor when interacting with customers.
9. Follow through on customer service requests and inquiries in a timely manner.
10. Escalate customer service requests and inquiries to appropriate personnel when needed.

According to JobzMall, the average salary range for a Geek Squad Advanced Repair Agent in Sarasota, FL, USA is between $30,000 and $50,000 per year. The exact salary will depend on the experience and qualifications of the individual agent.

Best Buy Co., Inc. provides consumer electronics, home office products, entertainment products, appliances and related services. It operates through two business segments: Domestic and International. The Domestic segment is comprised of the operations in all states, districts and territories of the U.S., operating under various brand names, including but not limited to, Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales. The International segment is comprised of all operations outside the U.S. and its territories, which includes Canada and Mexico. It also markets its products under the brand names: Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales.