Certified Apple Expert

Are you a tech enthusiast who is passionate about Apple products? Do you have a knack for providing excellent customer service? Best Buy is looking for a Certified Apple Expert to join our team and become part of an exciting and fast-paced retail environment. As a Certified Apple Expert, you will be responsible for providing customers with knowledgeable and friendly advice on Apple products. You will be an ambassador for the Apple brand, helping customers in the selection and purchase of Apple products, and providing post-sales tech support.The ideal candidate for this position will have an in-depth knowledge of the Apple product line, as well as a minimum of two years of retail sales experience. Strong communication and customer service skills are a must, as well as the ability to troubleshoot and resolve customer issues. Previous experience in a technical support role and/or knowledge of Apple services such as AppleCare, iCloud, and Apple Pay would be a plus.

Responsibilities:

1. Provide knowledgeable and friendly advice on Apple products to customers.
2. Assist customers in the selection and purchase of Apple products.
3. Provide post-sales technical support.
4. Respond to customer inquiries in a courteous and timely manner.
5. Demonstrate an in-depth knowledge of the Apple product line.
6. Troubleshoot and resolve customer issues.
7. Provide recommendations and solutions for customer needs.
8. Assist customers in setting up and using Apple services such as AppleCare, iCloud, and Apple Pay.
9. Maintain knowledge of product information, pricing, promotions, and inventory levels.
10. Maintain a clean and organized work area.

According to JobzMall, the average salary range for a Certified Apple Expert in Champaign, IL, USA is $18 - $24 per hour. This range may vary, depending on the individual's experience, skills, and certifications.

Best Buy Co., Inc. provides consumer electronics, home office products, entertainment products, appliances and related services. It operates through two business segments: Domestic and International. The Domestic segment is comprised of the operations in all states, districts and territories of the U.S., operating under various brand names, including but not limited to, Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales. The International segment is comprised of all operations outside the U.S. and its territories, which includes Canada and Mexico. It also markets its products under the brand names: Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales.