Call Center Manager

The Manager, Urgent Response Center is responsible for the development and leadership of all Urgent Response Center personnel, as well as ensuring all relevant Key Performance Indicators are met. Provide direction for prompt and efficient receipt and dispatching of emergency and non-emergency calls for assistance. Coordinate new hire training and ensures continued education of staff. Monitor scheduling to ensure adequate coverage in relation to call volume. Direct the activities of the Urgent Response Center to support the effective, efficient and professional delivery of both emergency and non-emergency services. Enforce rules, regulations, and procedures in accordance with applicable protocols and policies. Ensure program/department adherence to all Federal and State regulations as they pertain to the assigned program – such as information security and privacy (i.e., CPNI, HIPAA, and PHI). Interview, select and train department specific new hires.

According to JobzMall, the average salary range for a Call Center Manager in 3090 Stevens Creek Blvd, San Jose, CA 95128, USA is $48,000 to $72,000 per year. This range can vary depending on the experience, qualifications, and other factors of the job.

Best Buy Co., Inc. provides consumer electronics, home office products, entertainment products, appliances and related services. It operates through two business segments: Domestic and International. The Domestic segment is comprised of the operations in all states, districts and territories of the U.S., operating under various brand names, including but not limited to, Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales. The International segment is comprised of all operations outside the U.S. and its territories, which includes Canada and Mexico. It also markets its products under the brand names: Best Buy, Geek Squad, Magnolia Audio Video and Pacific Sales.