Operations Analyst

Generate, monitor and facilitate the transmission of enrollment data to carriers and validate the successful loading of that data into the carrier’s systems. Document, track, and follow-up on open client issues. Work across departments and systems (customer systems, internal systems) to research, analyze and resolve questions/issues concerning system functionality and performance. Understand carrier contracts related to service level performance guarantees and all system and data transmission impact to those guarantees. Conduct periodic carrier meetings to gather and understand requirements, communicate status and resolve issues. Retrieve and analyze daily error reports, track error trends and liaise with other departments and carriers to effect data quality improvements and error reduction. Create and maintain operational documentation and standard operating procedures to ensure quality and turnaround commitments are met.

According to JobzMall, the average salary range for a Operations Analyst in 501 Fairmount Ave, Towson, MD 21286, USA is between $50,000 and $70,000. The salary range can vary depending on the individual's experience and qualifications.

Leveraging technology and the human factor to help brokers succeed. With a dedicated focus on the broker community, BenefitMall leverages innovative technology backed by our human expertise to provide the very best in broker services nationwide. Through our network of brokers and carriers, we deliver efficient, secure, digital benefits solutions. Our ultimate goal is to empower each broker partner to maximize their full potential and grow their business.