
Support Specialist - Desktop
Perform user setup procedures on AS/400, Intranet, Network OS, SAP, and other applications. Install and setup personal computers, peripherals and software. Participate in e-mail monitoring. Diagnose and solve advanced printer problems and advanced computer system problems. Daily follow-up on open customer issues. Provide support for the Technical Support Cisco phone system and log all tasks and requests into the Heat Technical Support application.
ork experience involving network administration, user support, and/or personal computer technical work in a network environment is required.
Ability to log all calls in the Heat Technical Support application.
Ability to administer and troubleshoot Kiosk system.
Knowledge of scanner guns, OOP and Adobe products. Knowledge of Mac systems helpful.
Network Administration
MS Word
Troubleshooting skills
Time Management Skills
MS Excel skills
SAP ERP skills
Install Windows operating systems
Results Oriented
Detail Oriented
Prioritizing skills
Multitasking Skills
Adaptability
Problem-solving and resourcefulness
Verbal and Written Communication
According to JobzMall, the average salary range for a Support Specialist - Desktop in 1801 E St Andrew Pl, Santa Ana, CA 92705, USA is $30,000 to $60,000. The salary range depends on factors such as experience, education, and certification.
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Founded in 1947, Behr Process Corporation is one of the largest suppliers of architectural paint and exterior wood care products to the United States and Canadian do-it-yourself channel. Behr manufactures paints, decorative finishes, primers, stains and surface preparation products, which are sold exclusively at The Home Depot. Behr is a subsidiary of Masco and is headquartered in Santa Ana, CA.

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