Urgent Care Representative

Are you a compassionate and customer-oriented individual looking for a dynamic and rewarding career in the healthcare industry? Look no further! BayCare Health System is seeking an energetic and highly motivated Urgent Care Representative to join our team. In this role, you will have the opportunity to make a positive impact on our patients' lives by providing exceptional customer service and support in our fast-paced urgent care facilities. If you have a passion for helping others and possess excellent communication and organizational skills, we want to hear from you!

1. Provide exceptional customer service to patients and visitors in urgent care facilities.
2. Greet and check-in patients, ensuring accurate and complete registration and insurance information.
3. Answer phone calls and schedule appointments in a timely and professional manner.
4. Assist with patient inquiries and concerns, providing appropriate support and guidance.
5. Maintain a clean and organized reception area, ensuring a welcoming and comfortable environment for patients.
6. Collaborate with healthcare team members to ensure efficient and effective patient flow.
7. Handle patient payments, insurance verification, and billing inquiries.
8. Keep updated on all BayCare Health System policies and procedures to accurately communicate information to patients.
9. Follow HIPAA regulations and maintain patient confidentiality at all times.
10. Participate in training and development opportunities to enhance customer service skills and knowledge of urgent care operations.
11. Adhere to all safety and infection control protocols to maintain a safe environment for patients and staff.
12. Act as a liaison between patients and healthcare providers, ensuring clear and effective communication.
13. Collaborate with other urgent care representatives and healthcare team members to identify and resolve issues or concerns.
14. Maintain accurate and organized records of patient interactions and activities.
15. Continuously strive to improve patient satisfaction and experience by seeking feedback and implementing suggestions for improvement.

According to JobzMall, the average salary range for a Urgent Care Representative in Clearwater, FL, USA is between $27,000 and $41,000 per year. Factors that may affect this range include experience level, education, and the specific company and location of the position. Additionally, benefits such as health insurance, retirement plans, and bonuses may also impact the overall compensation for this role.

BayCare is a leading not-for-profit health care system founded since 1997 that connects individuals and families to a wide range of services at 15 hospitals and hundreds of other convenient locations throughout the Tampa Bay and central Florida regions.