Guest Services Specialist
Are you a people-oriented individual looking for a rewarding career in the healthcare industry? BayCare Health System is seeking a highly motivated and customer service-driven individual to join our team as a Guest Services Specialist. This role is ideal for someone who is passionate about providing exceptional service and making a positive impact on patients and their families. As a Guest Services Specialist, you will play a crucial role in creating a welcoming and comfortable environment for our patients and visitors. If you have a strong attention to detail, excellent communication skills, and a desire to make a difference in the lives of others, we want to hear from you!
- Create a welcoming and comfortable environment for patients and visitors by providing exceptional customer service.
- Greet and assist patients and visitors in a friendly and professional manner.
- Respond to inquiries and requests from patients, visitors, and staff in a timely and efficient manner.
- Coordinate patient transportation and escort services as needed.
- Maintain a clean and organized front desk area.
- Ensure patient confidentiality and HIPAA compliance at all times.
- Assist with patient registration and scheduling appointments.
- Work closely with other healthcare team members to ensure the needs of patients and visitors are met.
- Handle and resolve any complaints or issues from patients or visitors.
- Provide information and resources to patients and visitors regarding hospital services, amenities, and policies.
- Monitor and maintain inventory of supplies and equipment needed for guest services.
- Participate in training and development opportunities to enhance customer service skills.
- Adhere to all hospital policies and procedures.
- Collaborate with other departments to improve patient and visitor experiences.
- Continuously seek ways to improve and enhance guest services processes and procedures.
Excellent Communication Skills: A Successful Guest Services Specialist At Baycare Health System Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Patients, Families, And Other Healthcare Professionals.
Customer Service Experience: Prior Experience In Customer Service Or A Related Field Is Necessary For This Role. The Candidate Should Have A Proven Track Record Of Delivering Exceptional Customer Service And Resolving Issues In A Timely And Professional Manner.
Attention To Detail: Guest Services Specialists Are Responsible For Maintaining Accurate Records And Ensuring The Delivery Of High-Quality Services. The Ideal Candidate Should Have Strong Attention To Detail And The Ability To Multitask In A Fast-Paced Environment.
Interpersonal Skills: This Role Requires A High Level Of Interpersonal Skills To Build Relationships With Patients, Families, And Other Healthcare Professionals. The Candidate Should Be Empathetic, Patient, And Have The Ability To Handle Challenging Situations With Tact And Diplomacy.
Knowledge Of Healthcare Policies And Procedures: A Thorough Understanding Of Healthcare Policies And Procedures Is Crucial For This Role. The Candidate Should Have Knowledge Of Hipaa Regulations, Patient Rights, And Other Relevant Laws And Regulations To Ensure Compliance And Maintain Patient Confidentiality.
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Teamwork
Computer
Problem-Solving
Adaptability
Organizational
Interpersonal
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Decision-making
According to JobzMall, the average salary range for a Guest Services Specialist in Clearwater, FL, USA is between $28,000 and $42,000 per year. This range may vary depending on factors such as the specific job duties, experience level, and employer. Some Guest Services Specialists may also receive additional benefits such as bonuses, commission, and healthcare benefits.
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BayCare is a leading not-for-profit health care system founded since 1997 that connects individuals and families to a wide range of services at 15 hospitals and hundreds of other convenient locations throughout the Tampa Bay and central Florida regions.
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