Guest Services Specialist

Welcome to BayCare Health System, where we strive to provide the highest quality of care to our patients and their families. We are currently seeking a skilled and compassionate Guest Services Specialist to join our team. As a Guest Services Specialist, you will play a crucial role in creating a positive and welcoming environment for our patients and visitors. Your professionalism, attention to detail, and exceptional communication skills will be essential in ensuring a seamless and comfortable experience for all. Join us in making a difference in the lives of those we serve.

1. Greet and welcome patients and visitors to BayCare Health System with warmth and professionalism.
2. Provide exceptional customer service by addressing patients' and visitors' needs and concerns in a timely and efficient manner.
3. Maintain a positive and welcoming environment by answering phone calls, responding to emails, and providing assistance to those in need.
4. Ensure that all visitors and guests adhere to hospital policies and procedures.
5. Collaborate with other team members to ensure smooth operations and efficient patient flow.
6. Maintain a high level of knowledge and understanding of hospital services, facilities, and resources in order to assist patients and visitors.
7. Handle patient complaints and concerns with empathy and take appropriate steps to resolve them.
8. Coordinate with other departments to assist patients and visitors with any special requests or accommodations.
9. Keep track of patient and visitor feedback and make recommendations for improvement.
10. Provide support and assistance to other departments as needed.
11. Uphold confidentiality and protect patient privacy at all times.
12. Maintain a clean and organized work environment.
13. Attend and participate in training and development programs to enhance job knowledge and skills.
14. Adhere to all hospital policies, procedures, and safety regulations.
15. Continuously strive to promote a positive and professional image of BayCare Health System.

According to JobzMall, the average salary range for a Guest Services Specialist in Clearwater, FL, USA is between $27,000-$34,000 per year. This may vary based on factors such as experience, education, and specific job responsibilities. Some entry-level positions may pay closer to $25,000 per year, while more experienced and specialized roles may pay closer to $40,000 per year. Ultimately, the salary for a Guest Services Specialist will depend on the specific employer and their compensation policies.

BayCare is a leading not-for-profit health care system founded since 1997 that connects individuals and families to a wide range of services at 15 hospitals and hundreds of other convenient locations throughout the Tampa Bay and central Florida regions.