Technical Support Representative II

Are you a skilled problem-solver with a passion for helping others? Look no further than our Technical Support Representative II position at Baxter International! We are seeking a knowledgeable and customer-oriented individual to join our team and provide top-notch technical support to our valued customers. If you have a strong background in technical support and excellent communication skills, we want to hear from you. Join us and make a difference in the lives of patients and healthcare professionals around the world!

1. Provide technical support to customers through various channels including phone, email, and chat.
2. Troubleshoot and resolve technical issues related to Baxter International products and services.
3. Utilize company resources and knowledge base to effectively solve customer problems.
4. Maintain a high level of customer satisfaction by providing prompt and efficient support.
5. Document all customer interactions and resolutions accurately and in a timely manner.
6. Collaborate with cross-functional teams to identify and escalate complex issues.
7. Stay updated on product knowledge and technical advancements to effectively assist customers.
8. Act as a point of contact for customers and represent the company in a professional and helpful manner.
9. Provide training and guidance to new team members as needed.
10. Continuously improve and optimize processes to enhance the overall customer experience.
11. Meet and exceed performance metrics and goals set by the company.
12. Handle and resolve customer complaints and escalate to management when necessary.
13. Maintain confidentiality of customer information and adhere to data protection policies.
14. Participate in ongoing training and development programs to enhance technical skills and knowledge.
15. Embody the company's values of integrity, teamwork, and excellence in all interactions with customers and colleagues.

According to JobzMall, the average salary range for a Technical Support Representative II in Skaneateles Falls, NY, USA is $45,000-$55,000 per year. This may vary depending on the specific company, level of experience, and additional qualifications.

Baxter International Inc. is a Fortune 500 American health care company with headquarters in Deerfield, Illinois. The company primarily focuses on products to treat hemophilia, kidney disease, immune disorders and other chronic and acute medical conditions.