Technical Service Representative
Welcome to BASF, where we are dedicated to creating chemistry for a sustainable future. We are currently seeking a highly motivated and technically skilled individual to join our team as a Technical Service Representative. In this role, you will have the opportunity to provide technical support to our customers, ensuring their satisfaction with our products and services. If you are passionate about delivering exceptional customer service and have a strong background in technical knowledge, we encourage you to apply. Keep reading to learn more about this exciting opportunity.
- Provide exceptional technical support to customers, addressing any questions or concerns they may have about our products and services.
- Troubleshoot and resolve technical issues or challenges that customers may encounter.
- Act as a liaison between customers and internal teams, communicating customer needs and feedback to improve our products and services.
- Conduct product demonstrations and trainings for customers to showcase the features and benefits of our products.
- Maintain a deep understanding of our products, staying up-to-date on new developments and advancements.
- Collaborate with the sales team to identify and pursue opportunities for product and service improvement or expansion.
- Manage and maintain customer accounts, ensuring accurate and timely information is provided.
- Attend industry events and conferences to stay informed about market trends and customer needs.
- Develop and maintain strong relationships with customers, providing them with a positive and memorable experience.
- Continuously seek ways to improve and enhance the customer experience, driving customer satisfaction and loyalty.
Strong Technical Knowledge And Experience: A Technical Service Representative At Basf Should Possess A Deep Understanding Of The Company's Products And Services, As Well As The Technical Skills To Troubleshoot And Resolve Customer Issues.
Excellent Communication And Interpersonal Skills: The Role Requires Frequent Interaction With Both Internal And External Stakeholders, Making Effective Communication And Strong Interpersonal Skills Crucial For Success.
Customer Service Orientation: Basf Places A Strong Emphasis On Providing Exceptional Customer Service. As Such, A Technical Service Representative Should Have A Customer-Centric Mindset And Be Able To Handle Challenging Situations With Professionalism.
Problem-Solving Abilities: Technical Issues Can Be Complex, And A Successful Technical Service Representative Should Be Able To Analyze Problems, Identify Root Causes, And Develop Effective Solutions.
Detail-Oriented And Organized: The Role Involves Managing Multiple Customer Accounts And Tasks Simultaneously. The Ideal Candidate Should Be Highly Organized And Detail-Oriented To Ensure That All Customer Needs Are Met In A Timely And Efficient Manner.
Troubleshooting
Data Analysis
Communication
Time Management
Multitasking
Attention to detail
customer service
Teamwork
Problem-Solving
Adaptability
Technical Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Technical Service Representative in Minneapolis, MN, USA is between $39,000-$51,000 per year. Factors such as experience, education, and specific job responsibilities may affect the actual salary offered for a particular position.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
BASF SE is a German chemical company and the largest chemical producer in the world. The BASF Group comprises subsidiaries and joint ventures in more than 80 countries and operates six integrated production sites and 390 other production sites in Europe, Asia, Australia, the Americas and Africa.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started