Field Technical Service Representative

Are you a proactive and customer-focused individual with a passion for problem-solving and technical expertise? If so, we have an exciting opportunity for you! As a Field Technical Service Representative at BASF, you will be responsible for providing on-site technical support and solutions to our valued customers. We are looking for someone who is highly skilled in their field, has excellent communication and interpersonal skills, and is able to thrive in a fast-paced and dynamic environment. Join our team and make a difference in the lives of our customers by delivering exceptional service and expertise.

1. Provide on-site technical support: The Field Technical Service Representative will be responsible for visiting customers' locations to provide on-site technical support and solutions.
2. Troubleshoot technical issues: This role requires the ability to identify and solve complex technical issues for customers, utilizing their expertise and problem-solving skills.
3. Deliver exceptional customer service: The Field Technical Service Representative will be the face of BASF for our customers, and must have a customer-focused mindset, ensuring that their needs are met and exceeded.
4. Communicate effectively: This position requires excellent communication skills, both written and verbal, to effectively convey technical information and solutions to customers.
5. Stay updated on product knowledge: The representative will need to have a deep understanding of BASF's products and stay up-to-date on any changes or updates in order to provide accurate technical support.
6. Collaborate with internal teams: The Field Technical Service Representative will work closely with other departments within BASF to gather information and resolve technical issues for customers.
7. Maintain accurate records: It is important for the representative to keep detailed and accurate records of customer interactions, technical issues, and solutions provided.
8. Adhere to safety protocols: The representative must follow all safety protocols and guidelines while providing on-site support to customers.
9. Adapt to a dynamic environment: This role requires the ability to adapt to changing situations and environments, as well as being able to work efficiently in a fast-paced environment.
10. Continuously improve processes: The representative will be responsible for identifying areas for improvement in processes and procedures, and making recommendations for more efficient and effective ways of providing technical support to customers.

According to JobzMall, the average salary range for a Field Technical Service Representative is $50,000 to $70,000 per year. However, this can vary based on the specific industry, company, and location. Some companies may offer higher salaries or additional benefits, such as bonuses or commission, for this type of role. Additionally, experience and qualifications can also impact the salary range for a Field Technical Service Representative.

BASF SE is a German chemical company and the largest chemical producer in the world. The BASF Group comprises subsidiaries and joint ventures in more than 80 countries and operates six integrated production sites and 390 other production sites in Europe, Asia, Australia, the Americas and Africa.