BASF

Customer Site Service Rep - Automotive

BASF
Southfield, MI, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to BASF, the leading global chemical company. We are currently seeking a highly motivated and customer-oriented individual to join our team as a Customer Site Service Representative for our automotive division. As a Customer Site Service Rep, you will play a crucial role in providing exceptional service and support to our valued customers in the automotive industry. Your strong communication skills, attention to detail, and passion for customer satisfaction will make you a vital member of our team. If you have a background in automotive industry and a drive to exceed customer expectations, we encourage you to apply for this exciting opportunity with BASF.

  1. Act as the primary point of contact for customers in the automotive industry, establishing and maintaining positive relationships.
  2. Provide exceptional customer service by responding promptly and effectively to customer inquiries, concerns, and requests.
  3. Conduct regular site visits to build rapport with customers and understand their specific needs and expectations.
  4. Collaborate with sales and marketing teams to develop and implement strategies for customer retention and growth.
  5. Maintain accurate and up-to-date customer records and track customer interactions and feedback.
  6. Monitor inventory levels and coordinate product deliveries to ensure timely and efficient service to customers.
  7. Troubleshoot and resolve any customer issues or complaints in a timely and professional manner.
  8. Stay up-to-date on industry trends and developments to offer knowledgeable and valuable insights to customers.
  9. Provide training and support to customers on product usage and best practices.
  10. Proactively identify opportunities to improve customer satisfaction and make recommendations for process improvements.
Where is this job?
This job is located at Southfield, MI, USA
Job Qualifications

  • Knowledge Of Automotive Industry: A Customer Site Service Rep At Basf Must Have A Thorough Understanding Of The Automotive Industry, Including Its Products, Trends, And Challenges. This Knowledge Will Enable Them To Effectively Communicate And Provide Solutions To Customers.

  • Strong Communication Skills: Excellent Communication Skills, Both Verbal And Written, Are Essential For A Customer Site Service Rep. They Must Be Able To Clearly And Effectively Communicate With Customers, Colleagues, And Other Stakeholders.

  • Technical Aptitude: A Strong Technical Aptitude Is Necessary For This Role, As The Customer Site Service Rep Will Be Responsible For Troubleshooting And Resolving Technical Issues Related To Basf Products. They Must Also Be Able To Understand And Explain Technical Specifications To Customers.

  • Customer Service Experience: Previous Experience In A Customer Service Role Is Highly Desirable For A Customer Site Service Rep At Basf. They Must Have A Proven Track Record Of Providing Exceptional Service And Building Strong Relationships With Customers.

  • Team Player: The Ability To Work Well In A Team Is Crucial For This Role. The Customer Site Service Rep Will Collaborate With Various Departments Within Basf, As Well As With External Partners, To Ensure The Best Possible Service For Customers. They Must Be Able To Work Effectively In A Fast-Paced, Cross-Functional Environment.

Required Skills

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • Conflict Resolution

  • customer service

  • Technical skills

  • Automotive knowledge

  • Teamwork

  • Organization

  • Problem-Solving

  • Adaptability

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Site Service Rep - Automotive in Southfield, MI, USA is $50,000-$70,000 per year. This range can vary depending on the specific company, years of experience, and other factors such as bonuses and benefits.

Additional Information
BASF is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 18th, 2025
Apply BeforeJuly 20th, 2025
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About BASF

BASF SE is a German chemical company and the largest chemical producer in the world. The BASF Group comprises subsidiaries and joint ventures in more than 80 countries and operates six integrated production sites and 390 other production sites in Europe, Asia, Australia, the Americas and Africa.

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