Customer Experience Specialist

Are you a customer-centric individual with a passion for providing exceptional service? Look no further! BASF is seeking a highly motivated and personable Customer Experience Specialist to join our team. In this role, you will have the opportunity to directly impact our customers' satisfaction by ensuring their needs are met and exceeded. We are looking for a candidate who is driven, empathetic, and a strong communicator. If you have a proven track record of delivering top-notch customer experiences, we want to hear from you!

1. Provide exceptional customer service: The primary responsibility of a Customer Experience Specialist is to provide excellent service to our customers, ensuring their needs and expectations are met and exceeded.
2. Understand customer needs: It is the responsibility of the Customer Experience Specialist to have a deep understanding of our customers and their needs in order to effectively assist them and provide solutions.
3. Communicate effectively: The role requires strong communication skills, both verbal and written, to effectively interact with customers and internal teams.
4. Build and maintain relationships: The Customer Experience Specialist is responsible for building and maintaining positive relationships with customers, ensuring their satisfaction and loyalty.
5. Problem-solving: When faced with challenges or issues, the Customer Experience Specialist is expected to proactively find solutions and resolve problems in a timely manner.
6. Collaborate with internal teams: This role requires working closely with various internal teams, such as sales, marketing, and operations, to ensure a seamless customer experience.
7. Stay updated on product and service offerings: It is the responsibility of the Customer Experience Specialist to stay updated on our products and services to effectively educate and assist customers.
8. Handle customer inquiries and complaints: The Customer Experience Specialist should be equipped to handle customer inquiries, concerns, and complaints in a professional and efficient manner.
9. Collect customer feedback: As the main point of contact for customers, the Customer Experience Specialist is responsible for collecting and documenting feedback to help improve our products and services.
10. Meet and exceed customer satisfaction goals: It is the responsibility of the Customer Experience Specialist to contribute towards meeting and exceeding customer satisfaction goals set by the company.

According to JobzMall, the average salary range for a Customer Experience Specialist in Florham Park, NJ, USA is $35,000 to $55,000 per year. This range may vary depending on factors such as experience, education, and specific job responsibilities. Some companies may also offer additional benefits and bonuses, which can affect the overall compensation for this role.

BASF SE is a German chemical company and the largest chemical producer in the world. The BASF Group comprises subsidiaries and joint ventures in more than 80 countries and operates six integrated production sites and 390 other production sites in Europe, Asia, Australia, the Americas and Africa.