Technical Support Rep (Merchant Services)
Welcome to Bank of America, where we are committed to providing exceptional financial services to our customers. We are currently seeking a Technical Support Representative for our Merchant Services division. As a member of our team, you will play a critical role in ensuring smooth and efficient operations for our merchant clients. We are looking for individuals who are knowledgeable, personable, and dedicated to providing top-notch customer service. If you have a passion for technology and a desire to help others, we encourage you to apply for this exciting opportunity.
- Provide exceptional technical support to merchant clients for all Bank of America's Merchant Services products and services.
- Troubleshoot and resolve technical issues reported by customers in a timely and efficient manner.
- Collaborate with internal teams to escalate and resolve complex technical problems.
- Educate customers on the functionality and features of Bank of America's Merchant Services products and services.
- Maintain accurate and detailed records of customer interactions and technical issues.
- Deliver top-notch customer service by actively listening to and empathizing with customers' concerns and needs.
- Keep up-to-date with the latest technology and product updates to effectively assist customers.
- Identify and escalate recurring technical issues to the appropriate teams for resolution.
- Provide feedback and suggestions for improving customer experience and processes.
- Maintain confidentiality and security of customer data and information at all times.
- Adhere to company policies and procedures while providing technical support to customers.
- Attend and actively participate in training sessions and meetings to continuously improve technical knowledge and skills.
- Collaborate with team members to ensure a positive and efficient work environment.
- Take ownership of customer issues and ensure they are resolved to their satisfaction.
- Maintain a positive and professional attitude at all times, reflecting the values and mission of Bank of America.
Strong Knowledge Of Payment Processing Systems: A Technical Support Rep At Bank Of America Must Have A Deep Understanding Of Payment Processing Systems, Including Credit Card Terminals, Virtual Terminals, And Online Payment Gateways.
Excellent Troubleshooting Skills: The Ability To Quickly And Accurately Troubleshoot Issues Is Crucial For A Technical Support Rep. They Must Be Able To Identify And Resolve Technical Problems For Merchants In A Fast-Paced Environment.
Customer Service Experience: As A Representative Of Bank Of America, The Technical Support Rep Must Have Exceptional Customer Service Skills. They Should Be Able To Effectively Communicate With Merchants And Provide Timely And Professional Assistance.
Knowledge Of Merchant Services Industry: An Ideal Candidate For This Role Should Have A Good Understanding Of The Merchant Services Industry, Including Payment Processing Regulations And Compliance Standards. This Will Help Them Provide Accurate And Relevant Support To Merchants.
Attention To Detail: In The World Of Payment Processing, Even The Smallest Error Can Have Significant Consequences. A Technical Support Rep At Bank Of America Must Have A Keen Eye For Detail To Ensure Accuracy And Avoid Any Potential Issues For Merchants.
Troubleshooting
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Active listening
Problem-Solving
Adaptability
Technical Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
collaboration
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Technical Support Rep (Merchant Services) in Phoenix, AZ, USA is $35,000 - $45,000 per year. This can vary depending on the company, experience level, and additional skills or certifications.
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Bank of America Corp. is a bank and financial holding company, which engages in the provision of banking and nonbank financial services. It operates through the following segments: Consumer Banking, Global Wealth and Investment Management, Global Banking, Global Markets, and Legacy Assets and Servicing. The Consumer Banking segment offers credit, banking, and investment products and services to consumers and small businesses.
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