Sr Service Specialist - Card Servicing

Are you a highly skilled and experienced professional in the financial services industry? Do you have a passion for providing excellent customer service and a strong understanding of card servicing processes? If so, Bank of America has an exciting opportunity for you as a Senior Service Specialist in our Card Servicing department.In this role, you will be responsible for providing high-level support to our clients in managing their credit card accounts. You will utilize your expertise in card servicing to handle complex inquiries, resolve issues, and provide guidance to our team of service specialists. Our ideal candidate is someone who is detail-oriented, customer-focused, and has a deep understanding of card servicing regulations.If you possess these qualifications and are looking for a challenging and rewarding career in the banking industry, we encourage you to apply for this position. Join our team at Bank of America and make a difference in the lives of our valued cardholders.

1. Provide high-level support to clients in managing their credit card accounts.
2. Utilize expertise in card servicing to handle complex inquiries and resolve issues.
3. Guide and train service specialists on card servicing processes and regulations.
4. Ensure compliance with all card servicing regulations and policies.
5. Maintain a high level of customer satisfaction by providing excellent service.
6. Monitor and analyze client feedback to identify areas for improvement in card servicing processes.
7. Collaborate with cross-functional teams to develop and implement new card servicing strategies.
8. Stay updated on industry trends and best practices related to card servicing.
9. Handle escalated customer complaints and work towards a satisfactory resolution.
10. Conduct regular audits to ensure accuracy and efficiency in card servicing processes.
11. Maintain accurate and thorough records of client interactions and transactions.
12. Participate in training and development programs to enhance knowledge and skills in card servicing.
13. Assist with the development and implementation of new training materials and processes.
14. Act as a point of contact for internal and external stakeholders regarding card servicing matters.
15. Provide regular reports and updates to management on card servicing performance and trends.
16. Collaborate with marketing and sales teams to promote card servicing products and services.
17. Identify and recommend process improvements to enhance the overall customer experience.
18. Stay updated on new products and services offered by Bank of America and educate clients on their benefits.
19. Adhere to all company policies, procedures, and ethical standards.
20. Act as a role model for service excellence and foster a positive and collaborative work environment.

According to JobzMall, the average salary range for a Sr Service Specialist - Card Servicing in Phoenix, AZ, USA is $49,000 - $77,000 per year. This can vary depending on the specific company, location, and level of experience of the individual. Some companies may also offer additional benefits and bonuses.

Bank of America Corp. is a bank and financial holding company, which engages in the provision of banking and nonbank financial services. It operates through the following segments: Consumer Banking, Global Wealth and Investment Management, Global Banking, Global Markets, and Legacy Assets and Servicing. The Consumer Banking segment offers credit, banking, and investment products and services to consumers and small businesses.