Servicing Transformation Program Manager
Build a strong understanding of the call type classification data including but not limited to, reporting, technology and stakeholders. Engage regularly with LOB/Segment Leaders, stakeholders across Client. Servicing and stakeholders within the Retail organization. Identify and communicate risk and opportunities identified as you assist with leading initiatives within the Client Servicing OpEx program. Help design routines, processes and reporting as a means of identifying opportunities to enhance the Consumer and Small Business Client Experience. Provide qualitative feedback and analysis to change executives and to teams guiding and managing the Client Experience programs. In addition, you will assist with the development of business strategies, leveraging data and analysis to extract strategic insights, and drive implementation by partnering with all relevant stakeholders.
7+ years of experience in strategic consulting, complex program management, and/or change management
Expertise at assessing situations and taking initiative to get results and driving without routine direction
Experience using Voices, Nexidia General Bank product knowledge or product specific knowledge (e.g., Credit Card, Payments, Mortgage)
Ability to analyze business requirements and propose various solutions
Change Management
Time Management Skills
Exceptional analytical skills
Building consensus and resolving conflicts
Complex program management
Client care reporting, analysis and processes
Verbal communication
Detail Oriented
Motivated, self-directed and driven
written communication
Multitasking Skills
Adaptability
Problem-solving and resourcefulness
According to JobzMall, the average salary range for a Servicing Transformation Program Manager in 401 N Tryon St, Charlotte, NC 28202, USA is between $107,000 and $139,200 per year. The salary range may vary depending on the company and the experience of the program manager.
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Bank of America Corp. is a bank and financial holding company, which engages in the provision of banking and nonbank financial services. It operates through the following segments: Consumer Banking, Global Wealth and Investment Management, Global Banking, Global Markets, and Legacy Assets and Servicing. The Consumer Banking segment offers credit, banking, and investment products and services to consumers and small businesses.
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