Bank of America

Operational Excellence and Process Design Consultant

Bank of America

Charlotte, NC, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to Bank of America, one of the largest financial institutions in the world. We are currently seeking a highly skilled and experienced Operational Excellence and Process Design Consultant to join our team. In this role, you will have the opportunity to work with various departments and teams to identify areas for improvement and implement strategies that drive operational excellence and efficiency. We are looking for a motivated individual who is passionate about process design and has a strong understanding of best practices in operational excellence. If you are a problem-solver with a keen eye for detail and a drive for continuous improvement, we would love to have you on our team. Keep reading for more details on the qualifications and responsibilities for this exciting opportunity.

  1. Collaborate with various departments and teams to identify areas of improvement in processes and operations.
  2. Develop and implement strategies to drive operational excellence and efficiency.
  3. Conduct thorough analysis of current processes and identify opportunities for improvement.
  4. Utilize best practices and industry standards to design and implement efficient processes.
  5. Create and maintain process documentation, including standard operating procedures and process maps.
  6. Monitor and track process performance and identify areas for further improvement.
  7. Communicate and collaborate with stakeholders to ensure successful implementation of process improvement initiatives.
  8. Train and educate employees on new processes and procedures to ensure smooth implementation.
  9. Continuously evaluate and improve processes to maintain operational excellence.
  10. Stay up-to-date with industry trends and advancements in process design and operational excellence.
  11. Act as a subject matter expert and provide guidance to teams on process improvement methodologies.
  12. Lead and facilitate process improvement workshops and meetings.
  13. Develop and maintain relationships with external partners and vendors to drive process improvement initiatives.
  14. Ensure compliance with regulatory requirements and company policies while implementing process improvements.
  15. Provide regular updates and reports on the progress and impact of process improvement initiatives.
Where is this job?
This job is located at Charlotte, NC, USA
Job Qualifications
  • Bachelor's Degree In A Related Field Such As Business Administration, Operations Management, Or Process Engineering.

  • Minimum Of 5 Years Of Experience In Process Design And Improvement, Preferably In The Banking Or Financial Services Industry.

  • Strong Analytical And Problem-Solving Skills, With A Proven Track Record Of Implementing Successful Process Improvement Initiatives.

  • Excellent Communication And Interpersonal Skills, With The Ability To Collaborate With Cross-Functional Teams And Present Complex Information To Stakeholders At All Levels.

  • Familiarity With Industry Best Practices And Regulatory Requirements Related To Operational Excellence And Process Design, Such As Lean Six Sigma And Iso Standards.

Required Skills
  • Change Management

  • Project Management

  • Data Analysis

  • Root Cause Analysis

  • Performance metrics

  • Continuous Improvement

  • Risk assessment

  • Lean Six Sigma

  • Process mapping

  • Stakeholder management

  • Business Process Reengineering

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Operational Excellence and Process Design Consultant in Charlotte, NC, USA is $80,000 - $120,000 per year. This can vary depending on the specific industry and company, as well as an individual's experience and qualifications. Some companies may offer higher salaries for more experienced consultants or for those with specialized skills and certifications.

Additional Information
Bank of America is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 10th, 2024
Apply BeforeJune 21st, 2025
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About Bank of America

Bank of America Corp. is a bank and financial holding company, which engages in the provision of banking and nonbank financial services. It operates through the following segments: Consumer Banking, Global Wealth and Investment Management, Global Banking, Global Markets, and Legacy Assets and Servicing. The Consumer Banking segment offers credit, banking, and investment products and services to consumers and small businesses.

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