Bank of America

Merrill Edge Life Services Support Operations Processor

Bank of America

Remote
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

At Bank of America, we are dedicated to providing our clients with exceptional financial services and support. We are currently seeking a highly motivated and detail-oriented individual to join our team as a Merrill Edge Life Services Support Operations Processor. As a member of our Life Services Support team, you will play a crucial role in helping our clients achieve their financial goals and secure their future. We are looking for someone with strong organizational skills, a passion for customer service, and a commitment to excellence. If you are ready to be part of a dynamic and fast-paced environment, and have the necessary qualifications, we invite you to apply for this exciting opportunity.

  1. Provide exceptional customer service to clients by responding promptly and accurately to inquiries and requests.
  2. Serve as a liaison between clients and various internal departments to ensure efficient processing of transactions and resolution of issues.
  3. Process and review account documentation, including opening new accounts and updating existing accounts.
  4. Maintain accurate and organized records of client interactions and transactions.
  5. Identify and escalate any potential issues or concerns to management in a timely manner.
  6. Stay up-to-date on all company policies, procedures, and regulations related to financial services.
  7. Collaborate with team members to improve processes and enhance the customer experience.
  8. Act as a subject matter expert and provide guidance and support to colleagues as needed.
  9. Meet and exceed productivity and quality standards set by the company.
  10. Continuously seek opportunities to improve and streamline processes to increase efficiency and customer satisfaction.
  11. Adhere to all compliance and security protocols to protect sensitive client information.
  12. Participate in training and development programs to enhance knowledge and skills.
  13. Maintain a positive and professional demeanor at all times, reflecting the company's commitment to excellence and customer service.
  14. Take ownership of and resolve client issues to ensure a positive and satisfactory outcome.
  15. Perform other related duties as assigned by management.
Where is this job?
This job opening is listed as 100% remote
Job Qualifications
  • Familiarity With Financial Products And Services

  • High School Diploma Or Equivalent Education

  • Previous Experience In Customer Service Or Operations Roles

  • Strong Communication And Problem-Solving Skills

  • Ability To Work Independently And In A Team-Oriented Environment

Required Skills
  • Data Entry

  • Communication

  • Time Management

  • Microsoft Office

  • Multitasking

  • Attention to detail

  • Organizational Skills

  • customer service

  • Analytical Thinking

  • Teamwork

  • Problem-Solving

Soft Skills
  • Communication

  • Conflict Resolution

  • Customer Service

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Merrill Edge Life Services Support Operations Processor is between $35,000 and $45,000 per year. This may vary depending on factors such as location, experience, and additional skills or certifications.

Additional Information
Bank of America is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 26th, 2025
Apply BeforeJuly 20th, 2025
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About Bank of America

Bank of America Corp. is a bank and financial holding company, which engages in the provision of banking and nonbank financial services. It operates through the following segments: Consumer Banking, Global Wealth and Investment Management, Global Banking, Global Markets, and Legacy Assets and Servicing. The Consumer Banking segment offers credit, banking, and investment products and services to consumers and small businesses.

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