Global Incident Management Analyst

Global Incident Management Coordinator is responsible for coordinating the restoration of an incident as quickly as possible following the enterprise policy and procedures for Incident Management. Leading Escalations and events to resolution. Leading Problem Investigations and following to close. Partnering with L1/L2/L3 and other support teams in order to ensure timely recovery Assess incident situations quickly and involve appropriate support personnel. Respond in a timely and focused manner. Clear and Concise communication to all levels. Facilitate appropriate communication platform in order to coordinate recovery(Bridge, Mattermost, Skype, etc).

According to JobzMall, the average salary range for a Global Incident Management Analyst in 16001 Dallas Pkwy, Addison, TX 75001, USA is between $51,547 and $88,976, depending on experience and qualifications. A Global Incident Management Analyst is responsible for responding to incidents, analyzing the incident, and creating reports and recommendations. They are also responsible for ensuring the incident is resolved quickly and efficiently. This position typically requires a combination of technical and analytical skills, as well as experience in project management and customer service.

Bank of America Corp. is a bank and financial holding company, which engages in the provision of banking and nonbank financial services. It operates through the following segments: Consumer Banking, Global Wealth and Investment Management, Global Banking, Global Markets, and Legacy Assets and Servicing. The Consumer Banking segment offers credit, banking, and investment products and services to consumers and small businesses.