Bank of America

Fraud Client Svcs Rep - Fraud Servicing ATM Debit Bi-lingual Spanish

Bank of America
Tampa, FL, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you passionate about protecting customers from fraudulent activity? Do you have excellent problem-solving skills and the ability to communicate effectively in both English and Spanish? If so, we have an exciting opportunity for you to join our team as a Fraud Client Services Representative for ATM Debit at Bank of America. In this role, you will be responsible for providing exceptional customer service and handling fraud-related inquiries and issues. We are looking for someone who is dedicated, detail-oriented, and able to thrive in a fast-paced environment. If you are ready to make a difference in the financial industry and have the necessary qualifications, we encourage you to apply today.

  1. Respond to customer inquiries and issues related to fraudulent activity on their accounts.
  2. Provide exceptional customer service by actively listening to customers and finding solutions to their problems.
  3. Communicate effectively in both English and Spanish to assist a diverse customer base.
  4. Utilize problem-solving skills to investigate and resolve cases of potential fraud.
  5. Review and analyze customer accounts to identify and prevent fraudulent activity.
  6. Stay up-to-date on current fraud trends and regulations to better protect customers.
  7. Collaborate with other team members and departments to effectively handle fraud-related cases.
  8. Maintain accurate records and documentation of all fraud-related cases and resolutions.
  9. Adhere to company policies and procedures to ensure compliance with regulatory requirements.
  10. Continuously strive to improve processes and procedures to prevent and detect fraudulent activity.
  11. Assist with training and mentoring new team members to ensure a knowledgeable and skilled team.
  12. Handle a high volume of cases in a fast-paced environment while maintaining attention to detail.
  13. Follow up with customers to ensure their satisfaction and address any additional concerns.
Where is this job?
This job is located at Tampa, FL, USA
Job Qualifications

  • In-Depth Knowledge Of Fraud Prevention And Detection Techniques: A Fraud Client Svcs Rep Must Possess A Strong Understanding Of Fraudulent Activities And Methods In Order To Effectively Identify And Prevent Potential Fraud Cases.

  • Experience In Customer Service And Problem-Solving: This Role Requires The Ability To Handle And Resolve Complex Customer Inquiries And Complaints Related To Fraud. Previous Experience In Customer Service And Problem-Solving Is Essential For Success In This Position.

  • Proficiency In Atm And Debit Card Systems: Bank Of America's Fraud Servicing Atm Debit Bi-Lingual Spanish Job Requires A Thorough Understanding And Working Knowledge Of Atm And Debit Card Systems, As These Are The Most Common Channels For Fraudulent Activities.

  • Bilingual Proficiency In English And Spanish: Being Able To Communicate Effectively With Spanish-Speaking Customers Is A Key Requirement For This Role. Fluency In Both English And Spanish, Both Written And Spoken, Is Necessary To Effectively Assist And Support Customers.

  • Attention To Detail And Accuracy: A Successful Fraud Client Svcs Rep Must Be Highly Attentive To Detail And Possess Strong Analytical Skills To Accurately Detect And Investigate Potential Fraud Cases. They Must Also Have The Ability To Work Efficiently Under Pressure To Meet Tight Deadlines.

Required Skills

  • Risk Management

  • customer service

  • Analytical Thinking

  • Spanish fluency

  • Dispute resolution

  • Fraud prevention

  • Fraud detection

  • Data

  • Bilingual Communication

  • Atm Servicing

  • Debit Card Management

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Stress Management

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Fraud Client Svcs Rep - Fraud Servicing ATM Debit Bi-lingual Spanish in Tampa, FL, USA is $35,000 to $50,000 per year. However, this can vary depending on factors such as the specific company, experience level, and additional skills and qualifications.

Additional Information
Bank of America is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 26th, 2025
Apply BeforeJune 9th, 2026
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About Bank of America

Bank of America Corp. is a bank and financial holding company, which engages in the provision of banking and nonbank financial services. It operates through the following segments: Consumer Banking, Global Wealth and Investment Management, Global Banking, Global Markets, and Legacy Assets and Servicing. The Consumer Banking segment offers credit, banking, and investment products and services to consumers and small businesses.

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