Fraud Client Services Representatives

Welcome to the exciting world of Fraud Client Services at Bank of America! We are looking for highly motivated and customer-focused individuals to join our team as Fraud Client Services Representatives. As a representative, you will play a critical role in detecting and preventing fraudulent activities, ensuring the safety and security of our clients' accounts. Your exceptional communication and problem-solving skills will be key in providing top-notch service to our clients while adhering to industry regulations and bank policies. If you are passionate about protecting others and thrive in a fast-paced environment, we want you on our team!

1. Monitor and detect fraudulent activities on clients' accounts in a timely and accurate manner.
2. Investigate suspicious transactions and take appropriate action to prevent fraudulent activities.
3. Communicate with clients via phone, email, or chat to verify transactions and gather necessary information.
4. Provide exceptional customer service by addressing clients' inquiries and concerns in a professional and timely manner.
5. Adhere to industry regulations and bank policies to ensure the safety and security of clients' accounts.
6. Maintain accurate records of all client interactions and transactions related to fraud detection and prevention.
7. Collaborate with internal teams to share information and implement new fraud prevention strategies.
8. Continuously stay updated on the latest fraud trends and techniques to effectively prevent and detect fraud.
9. Follow established protocols and procedures for handling fraudulent activities and escalating issues when necessary.
10. Act as a brand ambassador for Bank of America by upholding the highest standards of professionalism and ethical behavior.

According to JobzMall, the average salary range for a Fraud Client Services Representatives in Newark, DE, USA is $35,000 - $50,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or industry the individual is working in. Some companies may offer higher salaries for more experienced or specialized candidates. Additionally, location can also play a role in salary, as cost of living and demand for certain skills can affect pay rates in different areas.

Bank of America Corp. is a bank and financial holding company, which engages in the provision of banking and nonbank financial services. It operates through the following segments: Consumer Banking, Global Wealth and Investment Management, Global Banking, Global Markets, and Legacy Assets and Servicing. The Consumer Banking segment offers credit, banking, and investment products and services to consumers and small businesses.