Fraud Client Services Representative

Welcome to Bank of America, where we strive to provide exceptional service to our clients while maintaining the highest level of integrity and security. We are currently seeking a skilled Fraud Client Services Representative to join our team and help protect our clients from potential fraudulent activity. As a representative of our bank, you will play a critical role in identifying and resolving fraud cases, ensuring our clients' financial well-being. We are looking for individuals who are passionate about delivering exceptional customer service, have a keen eye for detail, and are able to work efficiently in a fast-paced environment. If you are dedicated, driven, and have a strong sense of accountability, we encourage you to apply for this position and become a valuable member of our team.

1. Provide exceptional customer service to clients by promptly responding to inquiries and concerns related to potential fraudulent activity.
2. Investigate and analyze suspicious transactions to identify and prevent fraud.
3. Communicate effectively with clients to gather necessary information and provide updates on the status of their case.
4. Utilize various fraud detection tools and techniques to identify potential fraudulent activity.
5. Collaborate with other team members and departments to resolve complex fraud cases.
6. Maintain accurate and detailed records of fraud cases and investigations.
7. Adhere to all security and compliance protocols to ensure the protection of clients' financial information.
8. Stay updated on current fraud trends and educate clients on how to protect themselves from fraud.
9. Identify and report any potential security threats to the appropriate authorities.
10. Participate in training and development programs to improve knowledge and skills related to fraud prevention.
11. Demonstrate a high level of integrity and ethical behavior in all interactions with clients and colleagues.
12. Meet performance goals and targets set by the bank.
13. Contribute to a positive and collaborative team environment.
14. Continuously seek ways to improve processes and procedures for fraud prevention and resolution.
15. Maintain a professional and courteous demeanor at all times while representing Bank of America.

According to JobzMall, the average salary range for a Fraud Client Services Representative in Phoenix, AZ, USA is $35,000 - $55,000 per year. This may vary depending on the specific company and level of experience of the individual. Some companies may offer higher salaries for more experienced candidates or for those with specialized skills or certifications.

Bank of America Corp. is a bank and financial holding company, which engages in the provision of banking and nonbank financial services. It operates through the following segments: Consumer Banking, Global Wealth and Investment Management, Global Banking, Global Markets, and Legacy Assets and Servicing. The Consumer Banking segment offers credit, banking, and investment products and services to consumers and small businesses.