
Digital Engagement Platform Manager
Drive the engagement of our clients through a fully digital experience. Work closely with stakeholders to build and leverage digital platforms to deliver a compelling client experience across sales & servicing. Responsible for new account acquisition client selection and offer strategies for segments within Merchant Services. Accountable for setting strategic direction and optimizing the balance between risk/reward for client selection and offer strategies across all channels. Monitor changes in competitive landscape; develop targeting and offer test plans to measure consumer sensitivity, financial performance, and growth opportunity. This is a critical role within the Merchant Services organization, by leading platform development initiatives from idea creation through deployment, utilizing all aspects of product and platform management.
10+ years' in financial services or payments
Familiarity with customer engagement strategies including UX and CX concepts
Proven record of innovation and implementation through strong teamwork
High aptitude of assessing financial performance and interpreting analytics; intellectually curious
P&L Management
MS PowerPoint
MS Access
Data Modeling
Time Management Skills
MS Excel skills
Strong quantitative and qualitative analytical skills
Process Improvement
Results Oriented
Problem-solving and resourcefulness
Flexibility/Adaptability
Impeccable attention to detail
Verbal and Written Communication
Multi tasker
According to JobzMall, the average salary range for a Digital Engagement Platform Manager in 600 Peachtree St NE, Atlanta, GA 30308, USA is $57,000 - $91,000 per year. This salary range is based on the data from Indeed.com, Glassdoor.com, and Payscale.com.
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Bank of America Corp. is a bank and financial holding company, which engages in the provision of banking and nonbank financial services. It operates through the following segments: Consumer Banking, Global Wealth and Investment Management, Global Banking, Global Markets, and Legacy Assets and Servicing. The Consumer Banking segment offers credit, banking, and investment products and services to consumers and small businesses.

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