Bank of America

Digital Engagement Platform Manager

Bank of America

600 Peachtree St NE, Atlanta, GA 30308, USA
Full-TimeDepends on ExperienceSenior LevelBachelors
Job Description

Drive the engagement of our clients through a fully digital experience. Work closely with stakeholders to build and leverage digital platforms to deliver a compelling client experience across sales & servicing. Responsible for new account acquisition client selection and offer strategies for segments within Merchant Services. Accountable for setting strategic direction and optimizing the balance between risk/reward for client selection and offer strategies across all channels. Monitor changes in competitive landscape; develop targeting and offer test plans to measure consumer sensitivity, financial performance, and growth opportunity. This is a critical role within the Merchant Services organization, by leading platform development initiatives from idea creation through deployment, utilizing all aspects of product and platform management.

Where is this job?
This job is located at 600 Peachtree St NE, Atlanta, GA 30308, USA
Job Qualifications
  • 10+ years' in financial services or payments

  • Familiarity with customer engagement strategies including UX and CX concepts

  • Proven record of innovation and implementation through strong teamwork

  • High aptitude of assessing financial performance and interpreting analytics; intellectually curious

Required Skills
  • P&L Management

  • MS PowerPoint

  • MS Access

  • Data Modeling

  • Time Management Skills

  • MS Excel skills

  • Strong quantitative and qualitative analytical skills

Soft Skills
  • Process Improvement

  • Results Oriented

  • Problem-solving and resourcefulness

  • Flexibility/Adaptability

  • Impeccable attention to detail

  • Verbal and Written Communication

  • Multi tasker

Compensation

According to JobzMall, the average salary range for a Digital Engagement Platform Manager in 600 Peachtree St NE, Atlanta, GA 30308, USA is $57,000 - $91,000 per year. This salary range is based on the data from Indeed.com, Glassdoor.com, and Payscale.com.

Additional Information
Bank of America is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 1st, 2022
Apply BeforeJune 9th, 2026
This job posting is from a verified source. 
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About Bank of America

Bank of America Corp. is a bank and financial holding company, which engages in the provision of banking and nonbank financial services. It operates through the following segments: Consumer Banking, Global Wealth and Investment Management, Global Banking, Global Markets, and Legacy Assets and Servicing. The Consumer Banking segment offers credit, banking, and investment products and services to consumers and small businesses.

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