Credit Assistance Specialist

Welcome to Bank of America! We are currently seeking a highly motivated Credit Assistance Specialist to join our dynamic team. As a Credit Assistance Specialist, you will play a vital role in helping our customers achieve their financial goals. This is an exciting opportunity for individuals who are passionate about providing exceptional customer service and have a strong understanding of credit products. If you are a driven individual with excellent communication skills and a desire to make a positive impact in the financial industry, we encourage you to apply for this position.

1. Provide exceptional customer service to all Bank of America customers, both in-person and over the phone.
2. Assist customers with their credit needs including credit card applications, credit limit increases, and credit counseling.
3. Educate customers on various credit products and services offered by Bank of America to help them achieve their financial goals.
4. Handle and resolve customer inquiries, concerns, and complaints related to credit products in a timely and professional manner.
5. Utilize knowledge of credit products and services to make appropriate recommendations to customers based on their individual financial needs.
6. Maintain accurate and thorough customer records and documentation.
7. Collaborate with other team members to ensure a seamless and positive customer experience.
8. Keep up-to-date with industry trends and changes in credit policies and regulations.
9. Adhere to all company policies and procedures, as well as regulatory requirements.
10. Continuously strive to meet and exceed individual and team performance goals.
11. Act as a brand ambassador for Bank of America, promoting a positive image and reputation.
12. Attend training and development sessions to enhance knowledge and skills related to credit products and customer service.
13. Display a high level of professionalism and integrity in all interactions with customers and colleagues.
14. Maintain confidentiality and security of all customer information.
15. Proactively identify and escalate potential issues or concerns to management.

According to JobzMall, the average salary range for a Credit Assistance Specialist in Greensboro, NC, USA is between $32,000 - $50,000 per year. This can vary depending on factors such as experience, education, and specific job responsibilities. Additionally, benefits and bonuses may also be included in the overall compensation package.

Bank of America Corp. is a bank and financial holding company, which engages in the provision of banking and nonbank financial services. It operates through the following segments: Consumer Banking, Global Wealth and Investment Management, Global Banking, Global Markets, and Legacy Assets and Servicing. The Consumer Banking segment offers credit, banking, and investment products and services to consumers and small businesses.