Credit Assistance Specialist - 2nd Shift - Bilingual (Spanish)
At Bank of America, we are committed to helping our customers achieve their financial goals. As a Credit Assistance Specialist on our 2nd shift team, you will play a vital role in providing support and guidance to our clients facing financial challenges. This is an excellent opportunity for a bilingual (Spanish) individual who is passionate about helping others and has a strong understanding of credit and banking. If you are a dedicated and empathetic professional with excellent communication skills, we encourage you to apply for this position.
- Provide support to customers facing financial challenges by understanding their individual needs and offering appropriate solutions.
- Communicate effectively with customers in both English and Spanish to ensure clear understanding of financial options and assistance available.
- Act as a liaison between customers and internal departments to expedite resolution of credit related issues.
- Utilize strong knowledge of credit and banking to analyze customer accounts and provide accurate and timely information.
- Follow bank policies and procedures to ensure compliance with regulations and protect customer privacy.
- Maintain accurate records of customer interactions and update account information as needed.
- Collaborate with team members to identify and implement process improvements for more efficient and effective customer assistance.
- Stay up-to-date on industry trends and changes in credit and banking regulations to provide informed support to customers.
- Demonstrate empathy and patience when interacting with customers in difficult financial situations.
- Proactively identify and escalate potential issues or areas of concern to management.
- Work independently and as part of a team to meet and exceed performance goals.
- Maintain a positive and professional attitude in all interactions with customers and colleagues.
- Continuously strive to improve customer satisfaction and enhance the overall customer experience.
- Attend training and development sessions to enhance skills and knowledge.
- Adhere to all confidentiality and security protocols to protect sensitive customer information.
Fluency In Spanish: The Ability To Communicate Effectively In Spanish Is Essential For This Role As It Involves Assisting Spanish-Speaking Customers With Their Credit Needs.
Previous Customer Service Experience: A Successful Candidate Should Have Previous Experience In A Customer Service Role, Preferably In A Banking Or Financial Services Setting. This Will Demonstrate Their Ability To Handle Customer Inquiries And Provide Excellent Service.
Knowledge Of Credit Products: A Credit Assistance Specialist Should Have A Strong Understanding Of Credit Products Such As Credit Cards, Loans, And Mortgages. This Will Enable Them To Provide Accurate And Efficient Assistance To Customers.
Attention To Detail: The Role Involves Reviewing And Analyzing Customer Credit Information, So Attention To Detail Is Crucial To Ensure Accuracy And Compliance With Bank Policies And Procedures.
Ability To Work 2Nd Shift: This Position Requires The Candidate To Work During The Evening Shift, Which Typically Starts In The Late Afternoon And Ends In The Late Evening. The Candidate Should Be Able To Commit To This Schedule And Have The Flexibility To Work Overtime If Needed.
Communication Skills
Data Entry
Account Management
Multitasking
Attention to detail
customer service
Credit Analysis
Problem-Solving
Financial Knowledge
Credit Counseling
Bilingual Proficiency
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Credit Assistance Specialist - 2nd Shift - Bilingual (Spanish) in Phoenix, AZ, USA is between $35,000 and $45,000 per year. This may vary based on the individual's experience, qualifications, and the specific company they are employed by.
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Bank of America Corp. is a bank and financial holding company, which engages in the provision of banking and nonbank financial services. It operates through the following segments: Consumer Banking, Global Wealth and Investment Management, Global Banking, Global Markets, and Legacy Assets and Servicing. The Consumer Banking segment offers credit, banking, and investment products and services to consumers and small businesses.
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