Collections Customer Service

The Credit Assistance Specialist is a critical role that focuses on providing solutions to customer credit assistance needs. The role is performed in an operational environment and handles outbound or inbound calls at any stage of delinquency, including Pre-Charge Off and Recovery. Outreach to delinquent or high-risk customers to secure payment and determine reason for delinquency on active or inactive loan, deposit and/or credit card accounts. Negotiation of repayment plans on outstanding debt that benefit both the client and lender. Work with customer in a positive and professional manner to establish full balance repayment plans or settlements. Provide consumer credit assistance, including submission of extension requests and other recovery activities.

According to JobzMall, the average salary range for a Collections Customer Service in 210 Townpark Dr, Kennesaw, GA 30144, USA is between $30,000 and $50,000 annually. This range may vary depending on the size of the company, the industry, and the amount of experience the candidate has.

Bank of America Corp. is a bank and financial holding company, which engages in the provision of banking and nonbank financial services. It operates through the following segments: Consumer Banking, Global Wealth and Investment Management, Global Banking, Global Markets, and Legacy Assets and Servicing. The Consumer Banking segment offers credit, banking, and investment products and services to consumers and small businesses.