Call Center Telephone Banker

Welcome to Bank of America, one of the leading financial institutions in the world. We are currently seeking passionate and customer-oriented individuals to join our team as Call Center Telephone Bankers. As a Telephone Banker, you will have the opportunity to make a positive impact on our clients by providing exceptional service and offering financial solutions tailored to their needs. If you have a strong desire to help others, excellent communication skills, and a background in customer service, we encourage you to apply for this exciting opportunity. Join us in our mission to help make financial lives better for our clients and communities.

1. Handle incoming calls from clients and provide outstanding customer service by addressing their inquiries, concerns and requests in a professional and timely manner.
2. Proactively engage with clients to understand their financial needs and goals, and offer appropriate solutions and products to meet their needs.
3. Build and maintain strong relationships with clients by actively listening and showing empathy towards their financial situations.
4. Utilize bank's systems and resources to accurately and efficiently process transactions, update client information, and resolve account-related issues.
5. Stay updated on bank's products, services, and policies to provide accurate and up-to-date information to clients.
6. Meet or exceed individual and team performance goals, including call quality, sales targets, and customer satisfaction.
7. Adhere to all bank's policies, procedures, and regulatory requirements to ensure compliance and mitigate risk.
8. Collaborate with team members and other departments to resolve complex client issues and provide a seamless customer experience.
9. Continuously seek opportunities to enhance client relationships and provide feedback to improve processes and procedures.
10. Maintain a positive and professional attitude towards clients, colleagues, and the organization, promoting a culture of inclusivity and teamwork.

According to JobzMall, the average salary range for a Call Center Telephone Banker in Lincoln, RI, USA is $27,000-$37,000 per year. This range may vary depending on the specific company, experience level, and additional bonuses or benefits offered.

Bank of America Corp. is a bank and financial holding company, which engages in the provision of banking and nonbank financial services. It operates through the following segments: Consumer Banking, Global Wealth and Investment Management, Global Banking, Global Markets, and Legacy Assets and Servicing. The Consumer Banking segment offers credit, banking, and investment products and services to consumers and small businesses.