Advanced Client Solutions Specialist

As an Advanced Client Solutions Specialist at Bank of America, you'll be an integral part of our Financial Center team, providing superior service and solutions to our customers. You'll be the face of our institution and an ambassador for our brand. We are looking for an ambitious, motivated, and customer-focused individual who is eager to expand their knowledge and expertise in the banking and finance industry.To be successful in this role, you must possess a customer-centric approach to problem-solving and a willingness to go above and beyond to exceed customer expectations. Additionally, the ideal candidate should have a minimum of two years of experience in a customer service role, preferably within the financial services industry, as well as excellent communication and interpersonal skills. A degree or diploma in banking, finance, economics, or a related field is preferred.

Responsibilities:

1. Provide superior customer service to Bank of America customers.
2. Demonstrate a customer-centric approach to problem-solving.
3. Exceed customer expectations by going above and beyond.
4. Maintain a professional and friendly demeanor when communicating with customers.
5. Utilize excellent communication and interpersonal skills.
6. Ensure compliance with applicable banking laws and regulations.
7. Stay current on industry trends and developments.
8. Assist customers with their banking and finance needs.
9. Educate customers on Bank of America products and services.
10. Maintain and update customer records and databases.
11. Assist in resolving customer complaints in a timely manner.
12. Proactively identify opportunities to improve customer experiences.

According to JobzMall, the average salary range for a Advanced Client Solutions Specialist in Richmond, VA, USA is between $54,500 and $64,500.

Bank of America Corp. is a bank and financial holding company, which engages in the provision of banking and nonbank financial services. It operates through the following segments: Consumer Banking, Global Wealth and Investment Management, Global Banking, Global Markets, and Legacy Assets and Servicing. The Consumer Banking segment offers credit, banking, and investment products and services to consumers and small businesses.