Associate, IT Support

131 Dartmouth St, Boston, MA 02116, USA

Full-Time$51,000 - $86,000/annualEntry LevelBachelors

Job Description

Develop the skills required to be the primary contact for IT related problems and issues for Bain employees. Learn and develop the troubleshooting and resolution skills required to address hardware and software problems on computer systems and other supported hardware (mobile devices, phones, voicemail, projectors, etc.). Perform consistent follow-up with users to ensure complete resolution and user satisfaction. Develop the skills to proactively identify and complete TSG projects that add value to the department and/or our customers. Learn the Bain image and PC configuration and testing process to build and deploy notebook and desktop computers. Develop the skills required to support the varied Audio-Visual equipment in your local office and in the other offices across the local region (Projectors, Videoconference Units, etc.). Use Active Directory and other Bain tools to create and manage user accounts and set permissions.

Where is this job?

This job is located at 131 Dartmouth St, Boston, MA 02116, USA

Job Qualifications

1-2 years previous corporate experience is preferred
Demonstrated interest and aptitude in technology and technical issues
Ability to work well in a team environment, support other members of the TSG team as they support our customers
Ability to occasionally work extended hours, including evenings and weekend hours to meet project deadlines or resolve issues

Required Skills

Active Directory
Customer Service skills
Troubleshooting skills
Time Management Skills

Soft Skills

Driven and self-motivated
Prioritizing skills
Communication Skills
Problem-Solving
Flexibility/Adaptability
Detail oriented and highly organized
Multi tasker

Additional Information

Bain & Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedAugust 19th, 2021

Apply BeforeJune 21st, 2025

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