Service Continuity/ Service Level Manager
Welcome to BAE Systems! We are seeking a highly skilled and motivated individual to join our team as a Service Continuity/ Service Level Manager. In this role, you will play a critical role in ensuring the uninterrupted delivery of our services to our clients, while also maintaining and improving our service levels. As a member of our team, you will have the opportunity to work with cutting-edge technology and make a significant impact on our organization. We are looking for candidates who possess a strong understanding of service continuity and service level management, excellent communication and leadership skills, and a passion for delivering exceptional customer service. If you are a proactive problem-solver with a keen eye for detail and a drive to continuously improve processes, we encourage you to apply for this exciting opportunity.
- Develop and implement service continuity plans to ensure uninterrupted delivery of services to clients.
- Monitor and track service levels, identifying areas for improvement and implementing strategies to enhance service delivery.
- Collaborate with cross-functional teams to identify and resolve service-related issues and minimize service disruptions.
- Conduct regular audits and reviews to ensure compliance with service level agreements (SLAs) and make recommendations for improvement.
- Communicate with clients to understand their needs and expectations, and proactively address any service-related concerns.
- Work closely with the IT team to ensure that technology and infrastructure are in place to support service continuity and meet service level requirements.
- Develop and maintain documentation and procedures related to service continuity and service level management.
- Train and mentor team members on service continuity and service level management best practices.
- Stay informed about industry trends and best practices in service continuity and service level management.
- Act as a liaison between the company and clients, providing regular updates on service levels and addressing any issues or concerns.
- Participate in the development and implementation of new services and processes to improve service delivery.
- Conduct risk assessments and develop contingency plans to minimize service disruptions.
- Monitor and report on key performance indicators (KPIs) related to service continuity and service level management.
- Collaborate with vendors and third-party partners to ensure service continuity and meet service level requirements.
- Continuously review and improve processes and procedures to enhance service delivery and efficiency.
Extensive Experience In Service Continuity Management: The Ideal Candidate Should Have A Minimum Of 5 Years Of Experience In Service Continuity Management, With A Proven Track Record Of Successfully Developing And Implementing Strategies To Ensure Uninterrupted Service Delivery.
Strong Understanding Of It Service Management Frameworks: The Candidate Should Have A Thorough Understanding Of It Service Management Frameworks Such As Itil, Cobit, And Iso 20000, And Should Be Able To Apply These Frameworks To Develop And Maintain Service Continuity Plans.
Excellent Communication And Stakeholder Management Skills: As A Service Continuity/ Service Level Manager, The Candidate Will Be Responsible For Communicating With Various Stakeholders, Including Senior Management, Clients, And Technical Teams. Therefore, Strong Communication And Stakeholder Management Skills Are Essential.
Experience In Risk Management And Business Impact Analysis: The Candidate Should Have Experience In Conducting Risk Assessments And Business Impact Analysis To Identify Potential Threats And Develop Appropriate Mitigation Strategies.
Proven Analytical And Problem-Solving Skills: The Ideal Candidate Should Possess Strong Analytical Skills And Be Able To Think Critically To Identify And Resolve Complex Problems Related To Service Continuity And Service Level Management. They Should Also Have Experience In Developing And Analyzing Service Level Agreements (Slas) To Ensure That Service Targets Are Met.
Risk Management
Communication Skills
Project Management
Vendor Management
Problem Solving
Analytical Thinking
Business Continuity
Incident response
SLA management
Service Delivery
Service Improvement
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Service Continuity/ Service Level Manager in Fort Belvoir, VA, USA is between $95,000 and $110,000 per year. However, this may vary based on factors such as experience, education, and the specific company or organization.
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BAE Systems plc, is an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services.
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