Help Desk Specialist

Our Help Desk Technicians will provide support to end users on a variety of issues. They Identify, research, and resolve technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Software installation and support of commercial software and related upgrades. Update solutions database with applicable resolutions. Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop. Monitors and enforces all IT policies and procedures. Assist with setting up new users in IDAM and multiple level security LDAP profiles. Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware. Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems.

According to JobzMall, the average salary range for a Help Desk Specialist in Bedford, MA 01731, USA is $41,000 to $52,000 per year. The salary range can vary depending on the employer, the experience and education of the candidate, the size and type of organization, and the location of the job.

BAE Systems plc, is an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services.