Desktop Support Technician

Are you a tech-savvy problem solver with a passion for providing top-notch customer service? Look no further than BAE Systems for your next career opportunity as a Desktop Support Technician. As a member of our dynamic team, you will have the opportunity to utilize your technical expertise and interpersonal skills to provide essential support to our employees. With a focus on ensuring the smooth operation of our desktop systems, we are seeking candidates who possess a strong understanding of hardware and software troubleshooting, excellent communication skills, and a commitment to delivering exceptional customer service. If you thrive in a fast-paced environment and enjoy working with a diverse group of individuals, then we invite you to apply for this exciting role.

1. Provide technical support to employees for all desktop hardware and software issues.
2. Troubleshoot and resolve desktop systems issues in a timely and efficient manner.
3. Install, configure, and maintain desktop hardware and software.
4. Monitor and maintain the performance of desktop systems to ensure smooth operation.
5. Train employees on how to use desktop systems and troubleshoot basic issues.
6. Assist in the evaluation and selection of new desktop hardware and software.
7. Collaborate with other IT teams to resolve complex technical issues.
8. Maintain accurate records of all desktop support activities and solutions.
9. Ensure compliance with company policies and security standards.
10. Communicate effectively with employees to provide exceptional customer service.
11. Stay updated on the latest desktop hardware and software technologies.
12. Proactively identify areas for improvement and implement solutions to enhance desktop system performance.
13. Provide after-hours support as needed.
14. Adhere to strict deadlines and prioritize tasks accordingly.
15. Collaborate with team members to achieve departmental goals and objectives.

According to JobzMall, the average salary range for a Desktop Support Technician in Nashua, NH, USA is $47,000 to $62,000 per year. This may vary depending on factors such as experience, education, and the specific company or organization the technician works for.

BAE Systems plc, is an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services.