Avetta

Supplier Success Professional, Worker Management

Avetta
549 Timpanogos Pkwy, Orem, UT 84097, USA
Full-Time$17/hourlyMid-LevelAssociate
Job Description
  • Provide professional support to all Avetta customers
  • Help end-users navigate the Avetta Cloud Application
  • Verify technical documents submitted by end users
  • Ability to resolve complex issues with focus on customer experience
  • Interact directly with Avetta customers through telephone, email and chat
  • Prioritize and resolve customer needs
  • Accurately verify details on regulatory documents
  • Support and explain customer billing and subscription terms
  • Record details of interactions in Service Cloud (SFDC)
  • Provide necessary outbound follow-up, both via phone and email
  • Communicate and coordinate with internal departments
  • Work as a team and be a positive addition to Avetta’s culture
Where is this job?
This job is located at 549 Timpanogos Pkwy, Orem, UT 84097, USA
Job Qualifications

  • Call center experience is a plus

  • Working PC knowledge, windows preferred and related applications

  • Fluent in English and Spanish

  • An affinity for learning online software systems

Required Skills

  • MS Word

  • Customer Service skills

  • Record Keeping Skills

  • Problem analysis

  • MS Excel skills

  • Great time management

Soft Skills

  • Prioritizing skills

  • flexibility

  • Highly-Motivated

  • Self-Driven

  • Multitasking Skills

  • Impeccable attention to detail

  • Great communication skills

  • problem-solving abilities

Additional Information
Avetta is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 13th, 2023
Apply BeforeJune 21st, 2025
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About Avetta

Avetta helps the world's top organizations minimize risk within their supply chains. Discover how you can improve your workplace safety & sustainability.

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