Client Success Manager
The Client Success Manager will work directly with Avetta clients as the day-to-day relationship manager. In this role Client Success Managers will assist with navigation, report generation, configuration updates, and overall best practice behaviors. Serving as the trusted advisor for clients on use-case and product functionality. Prioritizing and resolving incoming client requests. Partnering with internal Avetta teams to provide ongoing support to the client through implementation, onboarding, product changes/updates, process improvement, and more. Delivering and demonstrating ROI for our clients throughout the customer lifecycle. Collaborating with Strategic Account Managers/Field Sales on account reviews, renewals, expansion opportunities, new product or feature requests, etc.
3-5 years of experience in a SaaS environment
Response to client inquires within same day
PMP Certification a plus
Experience using various systems (JIRA, SFDC, Office)
Customer Relationship Management
MS Word
MS PowerPoint
Time Management Skills
MS Excel skills
Strategic Account Management
Verbal communication
Highly motivated and self-directed.
written communication
Adaptability
Problem Solving Skills
According to JobzMall, the average salary range for a Client Success Manager in 549 Timpanogos Pkwy, Orem, UT 84097, USA is between $50,000 and $75,000 per year. This range may vary depending on the company, experience level, and other factors.
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