Autodesk

Technical Support Specialist - Fusion 360

Autodesk
Bengaluru, Karnataka, India
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Welcome to Autodesk, a global leader in design and engineering software. We are seeking a highly skilled Technical Support Specialist with a passion for helping customers and a strong technical background in Fusion 360. As a member of our team, you will use your expertise to provide top-notch technical support for our customers, ensuring their success and satisfaction with our software. If you are a problem-solver, excellent communicator, and thrive in a fast-paced environment, we want to hear from you. Join us in revolutionizing the way people design and create with our innovative software solutions.

  1. Provide top-notch technical support to customers using Fusion 360 software.
  2. Troubleshoot and resolve technical issues reported by customers in a timely and efficient manner.
  3. Utilize strong technical background in Fusion 360 to assist customers with software functionality and features.
  4. Maintain a high level of customer satisfaction by providing exceptional service and support.
  5. Collaborate with cross-functional teams to escalate and resolve complex technical issues.
  6. Act as a subject matter expert for Fusion 360 and stay up-to-date on software updates and new features.
  7. Communicate effectively with customers through various channels including phone, email, and chat.
  8. Document and track customer interactions and technical issues in a CRM system.
  9. Identify and report software bugs and provide feedback to the development team.
  10. Participate in training and development to constantly improve technical skills and knowledge of Fusion 360.
  11. Represent Autodesk in a professional and positive manner to customers and colleagues.
  12. Thrive in a fast-paced environment and adapt to changing priorities and workflows.
  13. Stay informed on industry trends and advancements in design and engineering software.
  14. Contribute to the improvement of customer support processes and procedures.
  15. Continuously strive to exceed customer expectations and contribute to the success and growth of Autodesk.
Where is this job?
This job is located at Bengaluru, Karnataka, India
Job Qualifications

  • Proficiency In Fusion 360: A Technical Support Specialist Must Have A Thorough Understanding Of Autodesk's Fusion 360 Software And Be Able To Troubleshoot And Resolve Technical Issues Related To The Software.

  • Knowledge Of 3D Modeling And Cad: Since Fusion 360 Is A 3D Modeling And Cad Software, Candidates For This Role Should Have A Strong Foundation And Experience In These Areas.

  • Excellent Communication Skills: Technical Support Specialists Must Be Able To Effectively Communicate With Customers To Understand Their Issues And Provide Clear And Concise Solutions.

  • Problem-Solving Abilities: As A Technical Support Specialist, Being Able To Quickly Identify And Resolve Technical Issues Is Crucial. Candidates Should Have Strong Problem-Solving Skills And The Ability To Think Critically Under Pressure.

  • Customer Service Experience: A Technical Support Specialist Is Often The First Point Of Contact For Customers Experiencing Technical Issues. Having Previous Experience In A Customer-Facing Role, And Providing Exceptional Customer Service, Is Highly Desirable For This Position.

Required Skills

  • Communication Skills

  • Data Analysis

  • Network Administration

  • Time Management

  • customer service

  • Problem-Solving

  • Multi-tasking

  • Technical Troubleshooting

  • System integration

  • Training And Education

  • Software Knowledge

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Active Listening

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Technical Support Specialist - Fusion 360 in Bengaluru, Karnataka, India is between ₹300,000-₹600,000 per year. This may vary depending on the specific company, job responsibilities, and individual qualifications and experience. Additionally, location, industry, and demand for the position may also impact the salary range. It is recommended to research current job listings and speak with recruiters or hiring managers for more specific salary information.

Additional Information
Autodesk is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesHindi
Job PostedFebruary 12th, 2024
Apply BeforeApril 11th, 2026
This job posting is from a verified source. 
Reposted
See an issue with this job? Report it to us

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

Upload
About Autodesk

Autodesk, Inc. is an American multinational software corporation that makes software services for the architecture, engineering, construction, manufacturing, media, education, and entertainment industries.

Frequently asked questions
More Jobs From Autodesk

View All Autodesk jobs

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started