Are you a problem-solver with a passion for technology? Do you thrive in a fast-paced environment and enjoy helping others? Autodesk is seeking a highly motivated and skilled Technical Support Specialist to join our dynamic team. As a Technical Support Specialist, you will have the opportunity to work with cutting-edge software and assist customers with technical issues, providing them with top-notch support and solutions. We are looking for individuals with excellent communication skills, a strong technical background, and a customer-centric mindset. If you are ready to take on a challenging and rewarding role in the world of technology, we encourage you to apply now!
Responsibilities:
- Provide technical support to customers via phone, email, and chat, troubleshooting and resolving technical issues related to Autodesk software.
- Continuously expand knowledge and expertise in Autodesk software, staying up-to-date with new releases and features.
- Communicate effectively with customers to understand their technical issue and provide timely and accurate solutions.
- Document all customer interactions and resolutions in a clear and concise manner.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues.
- Identify and report any product defects or trends in customer issues to the appropriate teams.
- Proactively seek opportunities to improve customer experience and provide feedback to the technical support team.
- Participate in regular training and development sessions to enhance technical skills and knowledge.
- Maintain a positive and professional attitude towards customers, ensuring a high level of customer satisfaction.
- Adhere to company policies and procedures, including security protocols and data protection measures.
- Assist with testing and troubleshooting of new software releases before they are made available to customers.
- Take ownership of customer issues and see them through to resolution, ensuring a high level of customer retention.
- Stay organized and manage time effectively to meet individual and team performance targets.
- Continuously strive to improve technical support processes and procedures to enhance customer experience.
Bachelor's Degree In Computer Science, Information Technology, Or A Related Field.
Minimum Of 2 Years Experience In Technical Support Or A Related Field.
Strong Knowledge Of Autodesk Software Products, Including Autocad, Revit, And Maya.
Excellent Troubleshooting And Problem-Solving Skills.
Strong Communication Skills, Both Written And Verbal, To Effectively Assist And Communicate With Customers.
Troubleshooting
Network Administration
Communication
Time Management
customer service
Analytical Thinking
Problem-Solving
useR
Technical Expertise
System Maintenance
Product Training
Software Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Technical Support Specialist is between $45,000 to $70,000 per year. However, this can vary depending on factors such as location, experience, and the type of company the specialist works for. Some entry-level positions may start at a lower salary range, while more experienced specialists may earn salaries on the higher end of the range.
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Autodesk, Inc. is an American multinational software corporation that makes software services for the architecture, engineering, construction, manufacturing, media, education, and entertainment industries.
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