Customer Support Associate

Support customers and internal users who use ACS in different platforms. Our channels of communication are live chat, email, and phone. Interactions include but are not limited to: troubleshooting technical issues, product usage questions, onboarding and set up, and subscription inquiries. Perform extensive front line investigations into technical issues, and log cases with accurate information to provide a full record of each issue and resolution. Ensure every interaction is of the highest quality. Manage requests and act as a liaison with internal stakeholders (Sales, Customer Success, Engineering, Operations, Marketing, Finance). Communicate daily with the Tier 2 Support team and leadership to report support issues, bugs, and important user concerns. Take part in interesting and challenging support-related projects that will allow you to utilize your unique skill set and make an impact on our team.

According to JobzMall, the average salary range for a Customer Support Associate in 1550 Wewatta St, Denver, CO 80202, USA is $45,000 to $60,000. This range may vary depending on experience and qualifications.

Autodesk, Inc. is an American multinational software corporation that makes software services for the architecture, engineering, construction, manufacturing, media, education, and entertainment industries.