Autodesk

Customer Support Associate

Autodesk
Remote
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to Autodesk, a leading software company that provides innovative solutions for design, engineering, and entertainment industries. We are currently seeking a highly motivated and customer-centric individual to join our team as a Customer Support Associate. As a Customer Support Associate, you will play a crucial role in ensuring our customers receive exceptional service and support for our products. We are looking for someone who is passionate about helping others and has a strong desire to learn and grow in a fast-paced environment. If you have excellent communication skills, a problem-solving mindset, and a background in customer service, we encourage you to apply for this exciting opportunity.

  1. Provide exceptional customer service to all customers through various channels (phone, email, chat, etc.)
  2. Respond promptly and accurately to customer inquiries and issues regarding our products.
  3. Troubleshoot technical issues and provide solutions or escalate to appropriate teams.
  4. Educate customers on product features and functionality.
  5. Document and track customer interactions and resolutions in a timely manner.
  6. Collaborate with cross-functional teams to ensure customer needs and concerns are addressed.
  7. Continuously update knowledge of products and services to effectively support customers.
  8. Identify and escalate any trends or patterns in customer inquiries or issues.
  9. Participate in training and development programs to improve customer support skills.
  10. Proactively identify opportunities to improve customer experience and provide feedback to management.
  11. Maintain a positive and professional attitude at all times, representing the company's values and brand.
  12. Meet or exceed customer satisfaction targets and metrics.
  13. Assist in the development and improvement of customer support processes and procedures.
  14. Adhere to company policies and procedures, including privacy and security guidelines.
  15. Contribute to a positive and collaborative team environment.
Where is this job?
This job opening is listed as 100% remote
Job Qualifications

  • Excellent Communication And Interpersonal Skills: A Customer Support Associate At Autodesk Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Troubleshoot Their Issues.

  • Technical Expertise: The Ideal Candidate Should Have A Thorough Understanding Of Autodesk Software And Products, As Well As Basic Computer Skills And Familiarity With Common Operating Systems.

  • Problem-Solving Abilities: As A Customer Support Associate, One Must Be Able To Think Critically And Find Solutions To Complex Technical Problems, Often Under Tight Deadlines.

  • Customer Service Experience: Previous Experience In A Customer-Facing Role, Such As In A Call Center Or Retail Environment, Is Highly Desirable As It Demonstrates The Ability To Handle Customer Inquiries And Complaints Effectively.

  • Team Player: Autodesk Values Collaboration And Teamwork, So A Candidate For This Role Must Be Able To Work Well With Others And Contribute To A Positive And Supportive Team Environment.

Required Skills

  • Communication Skills

  • Time Management

  • Multitasking

  • Attention to detail

  • customer service

  • Active listening

  • Empathy

  • Patience

  • Problem-Solving

  • Adaptability

  • Technical Knowledge

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Active Listening

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Support Associate is between $30,000 to $45,000 per year. However, this can vary depending on factors such as location, experience, and the specific company or industry. Some Customer Support Associates may also receive additional benefits such as bonuses, commissions, and healthcare benefits. Overall, the salary for this role can range from $25,000 to $60,000 per year.

Additional Information
Autodesk is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 12th, 2024
Apply BeforeMay 22nd, 2025
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About Autodesk

Autodesk, Inc. is an American multinational software corporation that makes software services for the architecture, engineering, construction, manufacturing, media, education, and entertainment industries.

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