
Personal Lines Account Representative
Are you a service-oriented, customer-focused professional looking for an opportunity to join a successful and well-respected company? Auto-Owners Insurance is currently hiring an experienced Personal Lines Account Representative to provide exceptional customer service to our policyholders.As a Personal Lines Account Representative, you will be a key member of our team, working with a variety of customers to ensure they have the coverage they need. We are looking for someone with excellent communication and customer service skills, as well as a strong attention to detail. Additional qualifications include:
Responsibilities of a Personal Lines Account Representative:
-Provide exceptional customer service to policyholders -Maintain customer accounts while ensuring policies are up to date -Answer customer inquiries and resolve any issues that may arise -Educate customers on policy coverage and options -Process policy changes, renewals, and cancellations -Assist customers with claim filing and documentation -Provide timely and accurate quotes for new and existing customers -Process payments and maintain accurate records -Maintain a working knowledge of company products and services -Comply with all company regulations and procedures
Strong Communication Skills
Ability To Work Independently
Excellent Customer Service Skills
Ability To Multi-Task
Working Knowledge Of Personal Lines Of Insurance
Experience With Computer Systems And Applications
Organizational And Time Management Skills
Problem Solving And Critical Thinking Skills
Documentation
Risk Management
Underwriting
Insurance
Research
Data Entry
Communication
Sales
Time Management
Problem Solving
Negotiation
customer service
Claims Processing
Compliance
Organization
Communication
Leadership
Problem Solving
Time management
Interpersonal Skills
creativity
Organization
Teamwork
collaboration
Adaptability
According to JobzMall, the average salary range for a Personal Lines Account Representative in Lansing, MI, USA is between $35,500 and $49,000. The median salary is $42,000, with the top 10% earning up to $60,000. The salary range may vary depending on experience, location, and industry.
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Auto-Owners Insurance Group is a mutual insurance company that provides life, home, car and business insurance. Their policies are sold exclusively through local and independent insurance agents within their 26 operating states.

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